Salesforce.com, Inc Director, Product Management, Customer 360 Audiences Partner Integrations in Burlington, Massachusetts
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Products and Technology
Customer 360 Audiences (C360A) is Salesforce’s Customer Data Platform (CDP). A CDP allows Marketing departments to aggregate customer data from many sources, create rich and dynamic customer profiles, and build marketing segments based on these profiles. Every CMO is demanding a CDP because it is the most strategic marketing asset. Industry analyst ResearchAndMarkets.com predicts that the CDP market will grow 30% a year to $3.2B over the next 5 years. We believe that CDPs are the future of CRM. It's an enormous opportunity.
This critical role will focus on driving integrations between C360A and our top-tier partners. This is a strategic, collaborative, and cross-functional role that will work with our customers, Business Development, our partners, and across C360A Delivery teams to build valuable and differentiated partner integrations into C360A.
Work cross-functionally to refine, socialize, and steward a partner integration strategy, inclusive of vision, market opportunity, methods etc.
Product management/product owner responsibilities for C360A’s integrations with top-tier partners. Define & prioritize partner integrations and drive alignment with stakeholders & dependency areas.
Drive customer discovery sessions along with designers to gain a deep understanding of business processes, technical integrations, and user requirements.
Work closely with engineering to build the product via scrum meetings, sprint planning, and ongoing requirement clarification.
Develop solution overview and other enablement artifacts, support demo development, and enable the Sales, Sales Engineering, Customer Success teams as well as key partners.
Engage with customers, partners, and ISVs in our design partner program, along with product ambassadors from across the company to prioritize the future of your product area.
Represent the cloud as a product expert at customer interactions, industry, and corporate events, as well as through community sites and social media.
8+ years of product management experience in a technology company, preferably MarTech SaaS.
Experience working with external partners to build differentiated and mutually beneficial integrations.
Well-developed leadership, management, and strategic-thinking skills with the ability to excite and lead others.
Excellent organization and communications skills, with experience communicating across groups with varying degrees of technical background.
Experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations.
BS or MS in Engineering, Computer Science, or related disciplines or equivalent experience in technical leadership roles.
Location: US Marketing Cloud TMP hubs. Ability to work effectively across broad time zone differences.
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