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Salesforce.com, Inc Director of User Experience in Burlington, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Role Description

You focus on improving people’s lives through the practice of design? Cool, same. Enjoy creating experiences with technology, hacking on new projects, and intensely working on high-value, strategic initiatives under tight time constraints? Join our Core Platform Products and Design System team!

You and your team will distill complex problems and propose clear, efficient, consistent solutions. You're meticulous and excited about beautiful design, and you love seeing products ship. Of course you work hard to be current with trends and technologies but that is not important for its sake alone. What is important is that you're a tireless advocate for the end user. You have deep and genuine empathy for their everyday struggles and challenges. You always put their needs first, and you're unwavering in your desire to provide the best experiences that allow every person to bring their best selves forward.

You must have excellent communication skills, energy, and thoughtfulness to build and deliver the best experiences in the world for our customers.

Responsibilities

  • Coach teams in our design practice methodology to bring out the best in people and the most potential from our innovation practice

  • Deep understanding of Design Systems

  • Scope, scale, frame, and deliver in ambiguous spaces where we encourage experimentation and failing forward in collaborative environments

  • Serve as a champion for design thinking and a human-centered, entrepreneurial approach to strategic enterprise transformation with our internal business partners and customers

  • Shape, lead, and/or coach compelling engagements that benefit our end-users, Salesforce, our customers and society as a whole by working closely with business executive teams across the Salesforce organization

  • Work closely with stakeholders from all orgs in Salesforce (e.g. Marketing, Sales, Customer Success) to define Design system needs

  • Work with cross-functional teams of researchers, designers, strategists and technologists to design and conduct bespoke innovation engagements

  • Present experience visions to executives and their leadership teams; collaborate with business value and enterprise architect teams to build business cases and roadmaps around those visions

  • Identify and manage political dynamics within our account teams, customers, and their partners, build trust with executive teams and stakeholders, and identify ways to create the excitement, alignment and momentum that inspires action on the vision

  • Continually keep abreast of emerging and best-in-class design systems and maintain a high-level understanding of the capabilities of the Salesforce platform

  • Actively participate in creating, testing, and sharing new and better tools, methods and processes for conducting collaborative programs, and find ways to multiply the value of the insights gained from every engagement

Basic Qualifications

  • A strong strategic mindset and deep experience in leading design teams

  • A passion and rich background in design and design systems

  • Excellent visual and interaction design skills and a keen understanding of how to build alignment and collaboration across diverse stakeholders

  • Ability to communicate ideas, concepts and designs in a clear and compelling way to audiences of all levels

  • Track record of deploying digital tools and services in a fast-moving and changing environment – one that embraces exploration, rapid iteration, and production

  • Experience leading product design processes and building reliable cross-functional partnerships

  • Ability to craft high-quality work in short timeframes, multitask across different projects and platforms and adapt to the ever-changing priorities of the business

  • Proficiency in all major tools of the trade: Sketch, Adobe CS, Miro, Figma (bonus), etc.

  • Deep experience with business requirement gathering, end-to-journey mapping, facilitating design sprints, conducting competitive analysis, and leading rapid conceptualization and prototyping

  • A team philosophy that is inclusive of all people, perspectives, and capabilities

Bonus Qualifications

  • Experience with enterprise software solutions

  • Experience with CRM or enterprise software

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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