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Job Information, Inc Director of User Experience in Burlington, Massachusetts

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Job Category

Products and Technology

Job Details

Role Description

You focus on improving people’s lives through the practice of design? Cool, same. Enjoy creating experiences with technology, hacking on new projects, and intensely working on high-value, strategic initiatives under tight time constraints? Join our Core Platform Products and Design System team!

You and your team will distill complex problems and propose clear, efficient, consistent solutions. You're meticulous and excited about beautiful design, and you love seeing products ship. Of course you work hard to be current with trends and technologies but that is not important for its sake alone. What is important is that you're a tireless advocate for the end user. You have deep and genuine empathy for their everyday struggles and challenges. You always put their needs first, and you're unwavering in your desire to provide the best experiences that allow every person to bring their best selves forward.

You must have excellent communication skills, energy, and thoughtfulness to build and deliver the best experiences in the world for our customers.


  • Coach teams in our design practice methodology to bring out the best in people and the most potential from our innovation practice

  • Deep understanding of Design Systems

  • Scope, scale, frame, and deliver in ambiguous spaces where we encourage experimentation and failing forward in collaborative environments

  • Serve as a champion for design thinking and a human-centered, entrepreneurial approach to strategic enterprise transformation with our internal business partners and customers

  • Shape, lead, and/or coach compelling engagements that benefit our end-users, Salesforce, our customers and society as a whole by working closely with business executive teams across the Salesforce organization

  • Work closely with stakeholders from all orgs in Salesforce (e.g. Marketing, Sales, Customer Success) to define Design system needs

  • Work with cross-functional teams of researchers, designers, strategists and technologists to design and conduct bespoke innovation engagements

  • Present experience visions to executives and their leadership teams; collaborate with business value and enterprise architect teams to build business cases and roadmaps around those visions

  • Identify and manage political dynamics within our account teams, customers, and their partners, build trust with executive teams and stakeholders, and identify ways to create the excitement, alignment and momentum that inspires action on the vision

  • Continually keep abreast of emerging and best-in-class design systems and maintain a high-level understanding of the capabilities of the Salesforce platform

  • Actively participate in creating, testing, and sharing new and better tools, methods and processes for conducting collaborative programs, and find ways to multiply the value of the insights gained from every engagement

Basic Qualifications

  • A strong strategic mindset and deep experience in leading design teams

  • A passion and rich background in design and design systems

  • Excellent visual and interaction design skills and a keen understanding of how to build alignment and collaboration across diverse stakeholders

  • Ability to communicate ideas, concepts and designs in a clear and compelling way to audiences of all levels

  • Track record of deploying digital tools and services in a fast-moving and changing environment – one that embraces exploration, rapid iteration, and production

  • Experience leading product design processes and building reliable cross-functional partnerships

  • Ability to craft high-quality work in short timeframes, multitask across different projects and platforms and adapt to the ever-changing priorities of the business

  • Proficiency in all major tools of the trade: Sketch, Adobe CS, Miro, Figma (bonus), etc.

  • Deep experience with business requirement gathering, end-to-journey mapping, facilitating design sprints, conducting competitive analysis, and leading rapid conceptualization and prototyping

  • A team philosophy that is inclusive of all people, perspectives, and capabilities

Bonus Qualifications

  • Experience with enterprise software solutions

  • Experience with CRM or enterprise software


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