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Oracle Director, Loyalty & Strategic Services in Burlington, Massachusetts

This director position is responsible for managing business operations and resources within area of responsibility including people management and sales enablement. May also be responsible for project oversight of staff augmentation projects.

Accountable for fulfilling business goals, meeting budgets, maintaining strategic direction, and ensuring quality of delivery by consultants within their area of responsibility. Develops plans to successfully implement operational policies and achieve business plan/strategic objectives. Typically manages multiple first-line managers and/or senior level individual contributors. Is accountable for managing a significant revenue stream and customer base. Ensures managers and teams adheres to appropriate methodologies and consistently utilizes Oracle best practices to accomplish assigned work product. Provides strategic leadership in staffing complex engagements. Resolves staffing issue in complex engagements. Serves as advisor or project sponsor role for moderately complex engagements as necessary.

10 years of experience relevant to this position including 5 years of consulting experience. Direct line management experience including people, customer relationship and financial management preferred. Undergraduate degree or equivalent experience. Product, technology or industry expertise relevant to the practice focus. Ability to travel as needed.

This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Key Responsibilities

In this position, you will be a leader helping Oracle Marketing Cloud clients in developing innovative cross-channel digital strategies with a focus on loyalty program design and development. In addition, you will serve as a leader and mentor for Strategic Consultants who are supporting client engagements. Working together, here’s how we’d put your skills to use:

  • Make your Mark. Become a trusted advisor to your clients by developing and guiding their digital roadmap and engagement plans

  • Be Committed to Loyalty. Guide our clients to best in class loyalty programs whether starting from scratch or expanding and evolving a current program.

  • Sit in the C-Suite. Engage with senior leaders at organizations delivering recommendations and guidance on their program.

  • Know the Customer. Marry data insights with business recommendations to drive the customer’s business forward (all while staying a step ahead of them).

  • Orchestrate Across Channels. Help clients integrate their digital marketing across channels (email, web, social, mobile and display) and pivot from a silo based approach to an integrated one.

  • Tell a Story. Communicate complex thoughts in an easy to understand way for clients to absorb and evangelize throughout their company.

  • Lead. Own clients, projects, and team management. Use your consulting and business experience to guide both internal and external efforts.

  • Drive Action Through Numbers. If there’s not a number involved, you’re not comfortable. Quantitative problem solving skills are your go-to approach.

  • Showcase Thought Leadership. The digital world evolves quickly. Continually be familiar with trends, technology solutions and competitive strategies and then translate into new marketing opportunities for clients.

  • Produce Results - Efficiently. You go the extra mile but in half the time. Accelerate results for clients while staying well within project scope and timelines.

  • Expand our Footprint. Showcase the value of strategic services to current clients and be a key piece of our business development process to drive new business opportunities.

Required Experience

Based on our experience, here are the things we think you need to find success in this role:

  • 7 years proven experience using your digital knowledge to sell new client engagement and expand existing engagements

  • 10 years deep experience in digital marketing - deep email marketing experience is a must; experience ins social media, website analytics, search marketing, online acquisition, mobile marketing, display marketing a bonus

  • 10 years experience in the development and management of customer loyalty program including evolving a program over a period of years, managing a budget associated with a platform.

  • Experience in managing P&L for a team and/or business unit including revenue recognition and forecasting, resource utilization and billability

  • Experience in hiring individuals and building a cohesive team

  • 5 years working at an agency or consulting firm

  • Hands-on skills using data to drive decisions – proficiency in Excel is required; SQL experience a plus

  • Experience translating data analysis into actionable marketing recommendations and presentations – proficiency in PowerPoint is required

  • Ability to leverage business experience / acumen to identify new business and marketing opportunities

  • Experience in development of service offerings within a consulting environment a plus.

  • Excellent verbal and written communication skills along with project management and interpersonal communication abilities (ability to produce professional reports and present to senior-level executives within client organizations.)

  • Strong listening and superior relationship building skills

  • Outstanding attention to detail and high personal quality expectations

  • High intellectual curiosity, drive, determination, self-confidence and persuasion skills

  • Self-directed and self-motivated with a demonstrated work ethic and ability to perform under pressure and meet deadlines

  • 20-30% travel required (once travel resumes)

  • Bachelor’s Degree required, Advanced Degree strongly preferred (preferably in Marketing, Business Management, Economics, Statistics or other related coursework)

  • Must be based in North America

  • Sponsorship not available

Job: *Consulting

Organization: *Oracle

Title: Director, Loyalty & Strategic Services

Location: United States

Requisition ID: 21000DOF

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