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CVS Health Director Digital Product - Account Management in Burlington, Massachusetts

Job Description

The Director Digital Product for the Digital Account Management / Implementation Division of CVS Health is responsible for the following to be successful:• Support the sales organization in demonstrating Aetna Digital’s user journey, roadmap, and value story.• Build, inspire, train, and manage a talented, motivated, highly consultative digital engagement team.• Stay abreast of digital trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives and digital expectations.• Develop strategies to promote client and user engagement of Aetna Digital assets.• Champion the voice of the customer and collaborate with multiple organizations to bring customer feedback to the product development process.• Work cross-functionally with Sales/Account Management Teams, Professional Services, Business Operations, Analytics, Marketing, and Product to optimize efforts. • Understand the intersection between technology, customers, and business.• Understand the full end-end product cycle and manage client expectations through the delivery process.• Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners.including executives, BU heads, Account Managers, Solution SME’s, Sales and Delivery Leaders.• Support sales / pre-sales activities by assessing digital opportunities, responding to RFP’s, creating proposals and presentations, establishing relationships with clients and prospective clients, and helping to close / sign new deals.

Required Qualifications

10+ years of demonstrated success in developing and growing client relationships and leading teams delivering end-to-end solutions.5+ years of Performance Management and Leadership experience. Track record of leading teams5+ years of presenting to National Accounts. Having good business acumen and gravitas skills.3+ years of experience managing and monitoring performance metrics across large scale accounts and account portfolios.2+ years of sales support and negotiation experience2+ years of technical platforms, business models, subject matter, and trends experience – with a focus on digital.2+ years of medical insurance experience* Must be willing to travel to client sites up to 25% .

COVID Requirements

CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

• Sales experience• Digital Delivery experience• Proven ability to manage client engagements under high stress to successful completion.• Solid digital knowledge or experience with particular emphasis on strategy, consulting, team management and product development• Strong interpersonal and communication skills.• Solid digital knowledge or experience with particular emphasis on strategy, consulting, team management and product development.• Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team


Bachelors degree or equivalentMaster's preferred

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.