Nuance Director Corporate Resiliency in Burlington, Massachusetts

The Company

Nuance Communications (Nasdaq: NUAN / is a pioneer and market leader in cognitive and conversational technologies for organizations around the world. Since 2001, Nuance has delivered voice, natural language understanding and AI innovations that simplify how people interact with the machines and devices around them.

The company develops customized conversational and AI innovations that understand, analyze, and respond to human language in natural and intuitive ways – from connected cars and intelligent virtual agents to AI-powered healthcare solutions that improve patient care. These solutions bring intelligence to work and life, transforming the way people experience technology through solutions that improve productivity and amplify human intelligence.

Nuance works with thousands of companies – in global industries that include healthcare, telecommunications, automotive, financial services, and retail – to create stronger relationships and better experiences for their customers and workforce. The Company offers deep vertical market expertise and scalable, independent technologies and platforms, and professional services. An unwavering commitment to its customers has helped Nuance earn trusted relationships with many of the world’s most respected companies including Audi, BMW, Bank of America, Banma, Barclays, Cerner, Cleveland Clinic, Comcast, Citi, Daimler Mercedes-Benz, Epic, Ford, HSBC, Mayo Clinic, Telefonica, Toyota, UPMC, Verizon, and Vodafone.

Nuance is an organization steeped in research and development. With more than 1,800 researchers, scientists, developers and engineers; an annual R&D budget exceeding $300 million; and, a strong IP portfolio, the company is dedicated to continually refining its technologies and advancing its solutions to best meet customers’ diverse and changing needs. Nuance innovations include speech recognition, natural language understanding, machine leading, semantic processing, analytics, biometrics, optical character recognition, and dialog and information management.

The company is headquartered in Burlington, MA and employs approximately 15,000 individuals in 45 operating locations and has a sales presence in more than 75 countries. In its fiscal year 2017, the company’s revenue is estimated to exceed $2 billion to complement strong margin profiles and cash flow from operations.

Nuance Businesses

Nuance delivers its solutions through four core business segments:

Nuance Healthcare builds intelligent solutions that support a more natural and insightful approach to clinical documentation across the care continuum, allowing physicians to spend more time caring for their patients and less time on administrative rework. Nuance healthcare’s solutions capture documentation and deliver real-time intelligence at the point of decision making resulting in greater accuracy, saved time, and appropriate financial reimbursement. With deep partner integrations across the healthcare ecosystem and decades of clinical expertise, Nuance healthcare provides a more complete and accurate view of patient care to improve the clinical and financial outcomes for more than 500,000 clinicians in 10,000 healthcare organizations worldwide.

Nuance Enterprise is focused on reinventing the relationship between businesses and consumers through intelligent customer service and engagement solutions powered by AI. These solutions are differentiated by speech, voice biometrics, virtual assistant and cognitive technologies that enable cross-channel customer service for IVR, mobile and web, inbound and outbound models, and are supported by the design and development skills of a global professional services team. This business serves Fortune 2500 companies across the globe with a mix of direct and channel partner selling models.

Nuance Mobile is focused on developing cognitive and conversational AI solutions that give automakers and service providers the ability to amplify the intelligence of connected cars, smart homes and subscriber engagement. Unparalleled offerings in voice, AI, and text-input solutions can understand what is said intelligently analyze the right data, and respond with outcomes and digital experiences that make life and work more productive – behind the wheel, in the home and on-the-go. Nuance’s deep market expertise provides the ability to deliver fully-customizable solutions that are powerful and proven.

Nuance Imaging builds OCR and document workflow solutions that help people work faster and smarter. Focused on addressing key industry trends, such as document security, regulatory compliance, and cost-effective integrated print and capture management solutions, this business is developing the next generation of secure, context-aware document management technologies that can identify and understand content, and automatically route and adjust permissions accordingly.

The Nuance Global IT team is focused on supporting the company and employees with technical solutions and expertise that help the business run more efficiently, ensure security and data privacy, and support new IT infrastructure initiatives that drive innovation. Our team is composed of problem solvers with constant curiosity and different perspectives who love to collaborate to transform and rethink IT.

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The Position:

The Director of Corporate Resiliency will provide leadership and subject-matter expertise on crisis management planning and execution and develop and maintain highly functional Emergency Response, Crisis Management, and Business Continuity plans across the company. This may involve conducting risk assessments, business impact analysis, and documentation of business continuity procedures.

Reporting to the Chief Security Officer (CSO), This individual will work across Nuance and coordinate efforts across the individual business units to ensure that the divisional business continuity and disaster recovery procedures are underpinned and supported with the appropriate level of resiliency at the corporate level and that the company crisis management strategy, plans, and processes can support their needs. Additional responsibilities may include planning, conducting, and debriefing regular mock-recovery/continuity exercises to test the adequacy of existing plans and strategies, updating procedures and plans regularly. This role will also act as a coordinator for continuity efforts after a disruption event. This is a hands-on position where it is expected that the successful candidate will actually create deliverables rather than simply supervise those who do so.

Key Responsibilities:

  • Update resiliency policies and procedures

  • Build Business Impact Analysis (BIA) as appropriate to inform response and recovery prioritization

  • Assess internal and external threats and the risk they pose to the company and recommend mitigation strategies to reduce or eliminate identified risks

  • Develop a resiliency strategy leveraging existing efforts and best practices

  • Drive and develop the content of resiliency plans and documentation for core operational areas which includes, business resumption, recovery, restoration and disaster recovery plans that allows for business continuation in the event of disruptions or disasters

  • Coordinate the activities amongst various resiliency work streams

  • Work closely with technology teams to ensure their disaster recovery plans for critical systems and applications are consistent with the plans developed for company

  • Manage and coordinate the efforts of functional managers

  • Coordinate testing program and actively participate in testing scenarios

  • Initiate and coordinate training and awareness programs

  • Assist with the company governance structure for crisis management & continuity planning

  • Develop status reports on location continuity plans and prepare management reports as necessary

  • Provides leadership and advice to assist other departments with resiliency budgets and activities

Ideal Experience/Qualifications:

  • 15+ years of professional experience in Risk Management, Business Continuity, Disaster Recovery and project management.

  • Ability to lead with formal and informal authority.

  • Proven ability to lead a multi-faceted program in a complex, matrix organizational model; preferably within a large, global, multi-divisional company

  • Extensive knowledge and understanding of current IT Disaster Recovery management planning and program initiatives, testing techniques, and strong understanding of methodologies used in performing risk analyses and Business Impact Analysis

  • Proven ability to work under tight deadlines

  • Exceptional analytical skills, attention to detail, critical thinking, and hands-on approach to problem solving

  • Exceptional communication, facilitation, and interpersonal skills including the ability to build relationships across multiple levels of the organization and with a diverse group of people including communicating with C-level executives; polished presentation skills to both large groups and executive management

  • Demonstrated experience coordinating crisis response with Crisis Management Team during a crisis event

  • Bachelor’s Degree or equivalent experience

  • Relevant certifications: Certified Business Continuity Professional (CBCP), Master Business Continuity Professional (MBCP), Certified Information Systems Security Professional (CISSP), Project Management Professional (PMP), Certificate of the Business Continuity Institute (CBCI), etc.

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: . If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.


ID: 1-35346

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