Microsoft Corporation CSA Manager in Burlington, Massachusetts

Microsoft Northeast is looking for an experienced Customer Success Leader. The Azure Cloud Solution Architect Manager is responsible for leading, developing, and managing a team of high performing Cloud Solution Architects while working in collaboration with Customer Account, Services and Partner teams driving consumption across Microsoft's Cloud Services offering.


Key Accountabilities: Hiring, motivating, coaching, and managing high-performing Cloud Solution Architects to meet or exceed consumption goals through the delivery of cloud enabled business solutions.

  • Create consumption plans for all Azure solution workloads, including target competitive and strategic initiatives.

  • Develop a resource allocation strategy that enables effective opportunity engagement and creates scale across customer account teams.

  • Develop, manage and accurately forecast an engagement pipeline that covers 200% of targets through frequent inspection and coaching.

  • Grow and nourish a community of customer accounts and Partners that can be referenced in sales engagements.

  • Operationalize a structured business rhythm to ensure a sustainable and predictable business.

  • Develop technical talent and work with individuals on career plans mindful of the need to expand technical and customer relationship skills.

  • Year-over-year improvement in Workgroup Health scores and team readiness capabilities.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.