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Euromoney Institutional Investor Sales Operations Manager in Burlington, MA, Massachusetts

Euromoney Institutional Investor PLC ( is an international business information group listed on the stock exchange and is a member of the FTSE 250 share index. Euromoney’s group of businesses covers asset management, price discovery, data and market intelligence, under brands including, Euromoney, Institutional Investor, BCA Research, Ned Davis Research and Fastmarkets. Euromoney also runs an extensive portfolio of large-scale events. Euromoney has revenues of around £400m, a market cap of about £1.2bn and approximately 1600 employees.

The business is divided into the following 5 divisions:

  • Financial & Professional Services

  • Telecoms

  • Institutional Investor

  • Investment Research

  • Fastmarkets

Euromoney is known for its entrepreneurial culture – Euromoney people are creative, action-oriented, close to customers, passionate about their brands, knowledgeable about the industries they serve and accountable for their results. The company aims for what it calls “the best of both worlds” – complementing these entrepreneurial characteristics with the benefits that come from being a sizeable company; for example taking advantage of Euromoney’s scale, sharing best practice, operating strategically and creating career paths for staff across the whole company. Strong central functions alongside the business divisions are essential for this.

In 2016, Euromoney outlined a new strategy to investors combining organic development and strategic and well-executed acquisitions and disposals. The company aims to allocate and recycle capital efficiently towards good, organic and inorganic opportunities via their “best of both worlds” operating model. Their ambition is to generate consistent and meaningful returns for shareholders at relatively low risk.

The company headquarters are in London, with additional main offices in New York, Montreal, Hong Kong, Singapore and Shanghai. The group has a further 20 offices around the world.

About Fastmarkets

Fastmarkets has over 130 years of specialist commodities experience. Through the expertise and excellence of our 400+ global team members, we aim to be the world's leading and most trusted price reporting, events and intelligence provider for the agriculture, metals, mining and forest products markets that we serve.

We rebranded our business in 2018 to unify our offering to the market and to combine our expertise across commodity markets. Fastmarkets encompasses the historic brands of Metal Bulletin, American Metal Market, RISI, FOEX and Random Lengths. These storied brands, the oldest dating back to 1874, are leading names in commodity pricing in the global metals, mining, and forest product markets.


  • Work across teams (Sales, Customer Service, Marketing, IT and Finance) to ensure the processes are evolving to meet the business needs and align at the divisional level.

  • Be the subject matter expert in our Salesforce system workflow to support the accurate flow of client leads and opportunities through closure to booking, ensure the sales cycle operates as designed, and accurate

  • Build and coordinate sales activity measurements, tracking and forecasting

  • Support the day to day business operations and processes for monthly/quarterly/year close, bookings forecasting and reporting

  • Manage the quota process, including quota development by team/person, and ensure the integrity of quota assignments

  • Lead the management of commissions processes and reporting, including managing all month end / quarterly / and full year reporting cycles, in concert with finance, operations and sales leadership.

  • Design, provide and maintain reporting/dashboards both within Salesforce and using Excel spreadsheets to ensure analytics and insight support to the SVP Sales and business overall

Additional Accountabilities

  • Act as sales liaison to Salesforce IT team for both support-related tasks, data integrity, and development of future requirements

  • Troubleshoot process breakdowns in order to cash processes between Salesforce and NetSuite (process, not technical)


  • Expert knowledge of Microsoft Excel

  • Strong analytical and numerical skills

  • Demonstrated analytical and financial skills in data analysis and segmentation, and subscription revenue analysis

  • Self-starter with the ability to jump in, get things done and work in both a strategic and tactical execution capacity

  • Strong communication, presentation and project management skills

  • Team Player who has strong interpersonal skills

  • Proven ability to prioritize competing needs and handle multiple requests concurrently


  • Minimum of 3-5 years business or sales operations experience, building and managing business process flows

  • Experience supporting B2B information services or other ‘as a service’ offerings businesses

  • Salesforce or similar CRM system experience

  • NetSuite experience a plus

Euromoney Institutional Investor PLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

ID: Aug 2020-10387

Address Line 1: 1 Van de Graaf Drive