Zoom Zoom Phone- Business Operations Manager in Boston, Massachusetts
Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!
We are seeking an experienced business operations manager to join our Zoom Phone global sales team to drive sales acceleration through high impact sales programs. The ideal candidate will have a sharp business mind and a proven ability to strategize and implement high-level program initiatives. The key areas of responsibility will include focus on increasing sales productivity and nurture program success from inception to completion. This will involve being part of defining and facilitating what is the strategy, and what are the infrastructural and operational needs to execute on that strategy.
What You Will be Responsible for
Responsible for leading projects to improve sales and operational efficiency and performance of the business. Includes setting targets every quarter, measuring metrics, seeing if the strategies put in place are working to deliver the outcomes expected.
Driving and leading high impact sales programs and initiatives to increase sales pipeline and revenue for Zoom Phone sales globally.
Work closely with project sponsor, cross-functional teams (sales, marketing, product management, and operations), and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives.
Identify key requirements needed from cross-functional teams and external vendors.
Work with other project managers and cross functional leads to identify risks and opportunities across multiple projects within the department.
Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.
Business partner to sales leadership to develop program goals.
Who You Are
Have big-picture mentality. Analyze situations and make decisions based on the company’s best interest, not that of an individual person or department.
Demonstrate strong critical thinking and problem-solving skills - proven ability to mine data for relevant and actionable insights.
Experience with cross functional project execution, and continually driven to improve performance.
Have impeccable organizational skills, project management skills and attention to detail.
Show excellent communication and presentation skills with ability to communicate /translate complex concepts to non-technical audiences.
Exceptional leadership, time management, facilitation, and organizational skills
Outstanding working knowledge of change management principles and performance evaluation processes
Proven ability to work in a dynamic work environment with shifting priorities.
Comfortable with ambiguity, and creating analysis for business scenarios that aren’t clearly defined upfront and require iterative problem-solving approaches with client groups
What Makes You Qualified
BA/BS in business administration or related field and disciplines
8-10+ years of business operations and/or program management experience
Background in SaaS or a recurring customer subscription model company a plus
Experience using CRM Software, BI Tools and Google Applications
A strong sense of urgency and ability to work in a fast-paced environment with sound business judgment and a focus on problem solving
Exceptional communication skills including ability to communicate new concepts when interfacing with business leaders.
Effectively manages many priorities across the organization and adjust as priorities change.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Hear from our leadership team (https://urldefense.com/v3/__https://youtu.be/7i2o_tszj5g__;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
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Zoom helps people and businesses stay connected so they can get more done together. We’re the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We're also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries.
From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.
Our core value is Care. To show our employees we care about their happiness and recognize their value, we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.
Our CEO, Eric S. Yuan, founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We're proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service, winner of the 2020 Forbes Cloud Computing Awards for Best Product, winner of the Frost & Sullivan 2021 Connected Company of the Year award, and a Leader in the IDC MarketScape for European Collaboration Tools for Education, 2020.
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