Highgate Hotels Wedding and Social Event Manager in Boston, Massachusetts
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
An unrivaled blend of warmth, authentic heritage, and contemporary sophistication attract travelers from around the world to Boston's most beloved hotel, the Boston Park Plaza. With the recent completion of a $100 million landmark transformation of all guest rooms, meeting space and public areas, guests quickly discover that this 1927 historic hotel is still classic, timeless, and always in-style. The hotel features 1,060 guest rooms (including 57 suites) plus onsite amenities.This historic and vibrant hotel is located in Boston's Back Bay neighborhood, just steps away from Boston Common and within walking distance of world-renowned Newbury Street, the Financial District, Faneuil Hall Marketplace, and a host of other famous historical Boston sites.
Candidate must possess minimum 2 years of Catering Sales experience, Boston market preferred. Bachelors degree preferred preferably specializing in Hospitality, Sales or equivalent field may be considered. Previous experience in selling and planning various events. Previous experience with weddings required. Must have knowledge of wedding flow, timelines, vendor relationships and client interactions. Ability to conduct tastings, run rehearsals, vendor site visits and collaboration meetings. Social Media savvy, monitor reviews on Wedding Wire, The Knot and various publications. Ability to handle socials such as sorority and fraternity events, student galas, proms, birthdays, anniversary, bar/bat mitzvahs etc. Must have advanced knowledge of food and beverage, meeting rooms set up, event flow, sales/contract negotiations with the ability to maintain current repeat business while soliciting new business. Aggressive, outgoing and self-motivating individual with a pleasant professional and consistent attitude and appearance. Ability to exercise sound logic and judgement in evaluating situations and utilizing appropriate resources. Must be a team player and most important must have fun!
Follow up on all turnovers and meeting planner inquires within 24 hours
Know meeting room setups and capabilities.
Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, , accounting, restaurants, bars, and engineering.
Interact with outside planners, vendors for event setup.
Maintain pricing integrity and propose upscale menus for clients.
Manage existing accounts and follow up with client re-solicitation to capture future business.
Work closely with Banquets, Culinary and all operating departments
Manage the function book and adjust space in order to ensure maximum potential revenue.
Be visible on the floor and assist staff as needed during functions.
Ability to supervise and mentor Catering Coordinator
Plan and execute special events in conjunction with the Director of Catering and Events
Use feedback from Meeting Planner evaluations to improve service and quality.
Attend key industry networking events
Understand sales techniques, contract negotiation
Understand business trends and how to uncover business as it relates to specific market
Accurately participate in REVMAX meeting in order to maximize the yield of function space, ability to place business in the right space at the right time
Ability to detail a Banquet Event Order with accurate information and produce Diagrams for events
At least 2 years of progressive sales experience specializing preferably in Catering/Hospitality Sales and within Boston market
Minimum (2) two year college degree (4) four years preferred or 3-5 years of related industry experience with a proven track record of success
Must be proficient in Windows, Company approved spreadsheets and word processing. Delphi experience preferred
Flexible and long hours sometimes required based on business demands
Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to bench over 250lbs (kidding seeing if you were paying attention)
Must be extremely friendly, SMILE, be customer centric and be willing to have FUN on a high performing team
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines as it relates to distribution of event details
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in Lobby Duty as scheduled
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags. Professional image and conduct at all times as you will directly reflect the Boston Park Plaza hotel.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations including PCI compliance when handling credit card information. Adhere to all payment policies.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Ability to meet and exceed financial goals and accurately forecast events
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
External Job Posting Title: Wedding and Social Event Manager
Job ID: 2018-5482
External Company Name: Highgate Hotels, L.P., a Delaware Limited Partnership
External Company URL: www.highgate.com
Address1: 50 Park Plaza at Arlington Street