Medidata Solutions, Inc. Vice President, Professional Services, Strategic Consulting in Boston, Massachusetts
Medidata: Conquering Diseases Together
Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com .
Responsible for setting the vision and driving the commercial focus of Medidata’s Strategic Consulting Services. Create consulting offerings that support our customers efforts on platform implementations, digital transformations and analytically driven operating models. Proactively identify and cultivate business opportunities that support the adoption and optimization of the Medidata Clinical Cloud. Build, develop and lead the team of expert consultants to deliver high value consultants across the breadth of clinical development.
Drive adoption and use of creative problem-solving practices, such as Design Thinking, that focus on human centered solutions and outcomes.
Develop and implement a commercial strategy in collaboration with Sales and Marketing leadership that creates demand and preference for our consulting services.
Create consulting offerings that support our customers efforts on platform implementations, digital transformations and analytically driven operating models.
Lead and drive client’s understanding of our offerings to develop new business with existing clients and/or identify areas of improvement
Develop and maintain meaningful and productive client relationships at all levels to ensure that strategic recommendations and creative deliverables surpass client expectations.
Engage with senior level clients to collaborate on solutions and approaches to improve and grow their ability to meet business objectives.
Support Professional Services in all phases of product adoptions from Study by Study to Enterprise level engagements
Manage and operate offerings around all Medidata products and services with the ability to sell both consultative and product functionality
Serve as a trusted advisor to clients
Provide oversight for clients delivery progress and project metrics
Facilitate turning ideas and initiatives into tangible results for both internal and external customers
Maintain reference able clients from beginning to end of the project life cycle
Manages direct reports (i.e., hires, trains, appraises rewards, motivates, disciplines, creates Performance Improvement Plans, recommends termination as necessary, etc.)
Drives consulting excellence by identifying and implementing industry best practice, best-in-class consulting methodologies, and a strong training and development curriculum for the consulting team.
Collaborates as an active team member with other products and services departments, as well as Sales, Finance, Customer Success, People Team and Product Development as necessary
Maintain effective business balance revenue / utilization / morale
Participates in direct customer and sales support as necessary
Proven knowledge/expertise in Medidata Implementation Processes, SOP’s and WI’s
Your Education & Experience:
A minimum of 15+ years of related experience with significant experience managing complex consulting engagements(Clinical Industry/Life Sciences experience, SaaS experience, IT/Software experience a plus)
Proven consulting and engagement management skills and prior consulting experience a must.
Deep understanding of Clinical Development, Data Management and Analytics
Expert knowledge and experience in consulting practices and methodologies.
Superior project and customer management skills
Demonstrated sales expertise and demonstrated results
Graduate degree in related field preferred
Technically savvy. Able to understand modern complex technical environments. ∙ Ability to become a ‘super-user’ of Medidata’s product
Excellent written and verbal communication skills
Expert in MS office software
Technical Communication: Ability to create and present reports for distribution to a wider audience of individual contributors, line management and executive management
Expert Knowledge of data and tools used to manage customer service organizations ∙ Experience working in an enterprise environment
Willingness to travel 50+%
Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.
Medidata’s solutions have powered over 14,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.
Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
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