IZEA, Inc Vice President, Client Services in Boston, Massachusetts
IZEA Worldwide, Inc. ("IZEA") is a marketing technology company providing software and professional services that enable brands to collaborate and transact with the full spectrum of today's top social influencers and content creators.
The company serves as a champion for the growing Creator Economy, enabling individuals to monetize their content, creativity, and influence. IZEA launched the industry's first-ever influencer marketing platform in 2006 and has since facilitated nearly 4 million transactions between online buyers and sellers.
Leading brands and agencies partner with IZEA to increase digital engagement, diversify brand voice, scale content production, and drive highly measurable return on investment.
IZEA?s workforce is currently remote-only due to COVID-19 and plans to be until July 2021 or later. Key market foci include New York City, Boston, Washington D.C. Metro, Dallas Metroplex, Detroit, Chicago, Denver, San Francisco, Los Angeles, Seattle, Miami, or Orlando/Central Florida
Potential Previous Job TitlesDirector, Client ServicesExecutive Director, Client ServicesDirector, Campaign ManagementInfluencer Marketing StrategistInfluencer Marketing ManagerDirector, Influencer MarketingVice President, Social & Influencer Marketing
Client Services Department Overview
IZEA?s Client Services team works with our clients to plan, execute, manage and optimize their Influencer and Content Marketing plans and campaigns. The roles interact with our clients daily and are responsible for building and maintaining a ?trusted advocate? status with those individuals. They are the key contributors for the client?s day-to-day business.
The workgroup collaborates closely with many of IZEA?s internal departments including Client Development, Creative Services, Partnerships & Media, Engineering, as well as Product Development. As such, positions in this workgroup require experience with managing overall business and marketing strategy, integrated marketing/digital projects, budgets, and timelines for large brand corporations and/or their agency partners.
Our clients demand influencer and content marketing campaigns with a strong strategic backbone, developed by team members who can help brands and agencies navigate this fast-moving sector. Vice President, Client Services is a client-focused, high-performing role that is strategically aligned to our business priorities and passionately focused on building a distinctive IZEA brand in the marketplace by leading teams of Campaign Managers and Creator Ecosystem personnel day to day.
IZEA?s Vice President, Client Services will have ownership of the senior-level brand and agency partner relationships beyond the day-to-day operations. This person will be responsible for client retention by coaching Campaign Management team members, maintaining executive- and senior-level relationships, and identifying additional opportunities with existing clients. They are responsible for assessing and managing the risk associated with client?s projects, as well as meeting IZEA goals for the operating unit?s financial health, targets, and objectives. Strong thought leadership within IZEA and across the broader Influencer Marketing industry is required, along with the ability to bring new approaches and strategies to our clients frequently, allowing them to benefit from the depth of IZEA?s offerings.
Promote partnership between IZEA and its client; establish trusted relationships with key decision-makers in client organizations
Effectively manage multiple teams that oversee large-scale programs while ensuring that all clients feel as if they are the top priority
Perform as a servant-leader to the broader Client Services organization, embracing a philosophy of ongoing education for personnel and related professional development/coaching
Independently assess team composition, identify gaps and optimizations needed to deliver ideal Client Service
Actively solicit client feedback regarding IZEA performance, with strategic partners and leaders within the team
Mediate internal and client issues as appropriate; resolve scope changes or any client relationship disparities toward a financially positive and relationship-building solution
Provide independent thinking to clients and internal teams alike. Suggest new, unexplored solutions to address client challenges in a proactive and meaningful manner
Partner with other company workgroups/operating units to hone IZEA processes and technology as necessary to meet challenges unique to the business
Protect and grow IZEA?s Managed Service revenue stream by demonstrating value consistently and proactively with our clients
What We?re Looking For
A minimum of 8 to 10 years of marketing and/or advertising professional services background, ideally with 3 to 5 years of experience specifically within the Influencer Marketing and/or Content Marketing sector.
An intuition for people. With your excellent communication and interpersonal skills, you should have the ability to communicate to all audiences -- whether it?s an intern or a C-level executive in the company ? but more importantly, outside of it.
High throughput. You?re self-sufficient and a natural self-starter. Your strong bias towards action has helped you earn the reputation of someone who gets things done. You thrive when you have a lot on your plate and get energy from making our clients investment in IZEA a success.
An instinct for managing clients. You have a proven track record of successfully managing complex relationships and you?ve helped cultivate lasting business improvement through these relationships.
Thorough knowledge of modern marketing techniques, workflows, and best practices to drive continual organizational efficiency
During non-COVID times, this role will require travel approximately 25-50% of the time, depending on your home office locale.
BA/BS degree required; MBA valued, but real-life experience is always preferred.
Why would you want to work here?
The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at IZEA, it?s to add to our strong existing roster of talent and choose the right individual to impact, collaborate, commit, inspire, and grow alongside our tenured teams.
IZEA has been ranked a ?Top Place to Work? by the Orlando Sentinel for the past 4 years and has been recognized as a Deloitte ?Fast 500? honoree for the past 2 years. We take great pride in creating a positive work environment for all our employees - from our investment in team member ongoing education, to the ability to influence real change across our business - we are dedicated to your long-term growth and success.
At IZEA, you have an opportunity to make an impact on a global scale. IZEA connects leading brands with a network of over 850,000 opt-in creators ranging from YouTube stars to mommy bloggers and everyone in-between. We are the pioneers fueling the democratization of information, entertainment, marketing, and commerce. Our platforms fuel the burgeoning Creator Economy, filled with the next generation of artists, poets, filmmakers, photographers, thought leaders, comics, actors, and musicians. What you do here will impact hundreds of thousands of people directly and influence the actions of millions more.
We provide an open, flexible work environment that welcomes people from diverse backgrounds and viewpoints. IZEA places value on action and results. We seek individuals that thrive in a challenging and fast-evolving work environment. While the company is over 14 years old, our executives remain active player-coaches -- they roll up their sleeves and get their hands dirty by working side-by-side with our team members across all levels of seniority to accomplish our common goals.
IZEA is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to our company. If you are the very best at what you do and seeking an opportunity to attack the ?never been done before? with a passionate team of dreamers and doers, we encourage you to apply.