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EY UX Strategist - Tech Consulting Manager - Location Open in Boston, Massachusetts

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Today’s companies are experiencing unprecedented digital growth as digital-physical systems, powered by Internet of Things and fuelled by data, create a fully interconnected society. Increasing customer demands require companies to create a seamless experience across all channels. It’s an increasingly complex, digitized, fast-changing and interconnected world. As part of our user experience team, you’ll help leading companies across industries strategize and execute on digital transformations that propel their future vision and experience.

The opportunity

With rapid growth across digital, we’re looking for people who bring forward a passion for delivering world class user experiences. You can expect to work in a truly leading-edge environment, surrounded by some of the most engaging and knowledgeable colleagues in the business. We’ll look to you to provide our clients with a unique perspective on how experience design can drive transformation and improve their bottom line. This is a high growth, high visibility area with plenty of opportunities to enhance your skillset and build your career.

Your key responsibilities

In this role, you’ll work on a dynamic mix of projects helping our clients solve some of their most pressing issues. Working in diverse, inclusive teams to build relationships with our clients, you’ll deliver innovative high quality work products. As both a Manager and User Experience Strategist, you will lead the development and execution of the customer experience and/or digital vision for client service delivery.

Skills and attributes for success

  • Ability to play a key role in Experience Strategy development for clients, including analysis of current state maturity, identifying customer friction points and opportunities, defining future state experience vision, depicting the future state customer journey, and defining the experience roadmap.

  • Provide direction and guidance on all user experience deliverables, including customer personas, experience maps, reports, concepts, visualization, and roadmaps.

  • Deep knowledge and experience using design thinking techniques to solve complex business problems with simple, industry-leading design solutions.

  • Clearly and effectively communicate design processes, ideas and solutions to teams and clients with strong aesthetic sensibilities.

  • Provide strategic design direction, working with engagement team to manage client expectations in line with the overall strategic vision.

  • Ability to foster an innovative and inclusive team-oriented work environment, taking an active role in managing and mentoring junior level user experience consultants. 

To qualify for the role you must have

  • Bachelor's degree in Human Computer Interaction, Interactive Media, Interaction Design, Human Factors, Cognition Psychology, Cognitive Science, Communications, Informatics and Design or a related field. Master's preferred.

  • At least 7 years of consulting experience in Customer Experience, User Experience, or Product/Service Strategy.

  • Experience that spans across UX, business, operations, engineering, and design. That is, you should feel comfortable talking to and partnering with business, UX, design, developers and technology stakeholders.

  • Knowledge of Adobe Creative Suite, Axure, InVision, Keynote, OmniGraffle, Sketch or other design technologies.

  • A solid grasp of user-centered design and testing methodologies, including usability heuristics and inclusive design.

  • Experience supporting business development opportunities throughout the sales lifecycle, assuming responsibility for key client design relationships.

  • Willingness and ability to travel both domestically and internationally.

  • Experience managing and leading teams and individual direct reports.

Ideally, you’ll also have

  • Past experience in consulting, CX Practice in a Fortune 500 firm, or agency in a media management or digital creative experience in a client facing role.

What we look for

We’re seeking passionate leaders with a strong digital vision and a desire to stay on top of both customer experience and digital trends and who value diversity and inclusion who team to provide our clients with innovative solutions. If you have a genuine passion for helping clients define and execute on their digital vision, EY’s Digital & Emerging Technology User Experience practice could be the next step in your professional journey.

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What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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