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HqO Tenant Engagement Specialist in Boston, Massachusetts

About HqO

For owners and operators of commercial real estate, HqO is an end-to-end tenant experience (TeX) operating system and data and analytics platform that strengthens relationships with current and prospective tenants. We unlock business value for owners while bringing property management, marketing, and leasing teams closer to their customers. For building occupants, HqO is an award-winning tenant app connecting employees to the communities in and around their building and empowering them with tools to control their workday. Join our story and help empower our customers to build a stronger community in offices worldwide.

Our core values of “Let’s Go” (Learning, Excellence, Truth, Speed, Goodness, Ownership) define our culture and push us to be our best. We’re excited to grow our team and learn from people that want to make a difference. If you love what you do and you’re interested in being part of our journey, we want to hear from you.

Design and execute consumer experiences to drive usage and create value for landlords

The HqO Tenant Experience team plays a critical role in influencing consumer (Tenant) engagement within a complex B2B2C technology setting. As an Engagement Specialist at HqO you will execute on key delivery functions to drive Tenant usage and satisfaction in our customers’ buildings. You will support the day-to-day servicing of our Landlord customers and work closely with Customer Success, Implementation, and Marketplace Vendors to design and execute global engagement and digital experience initiatives to drive consumer usage and scale our business.

Responsibilities:

  • Use HqO’s proprietary software to customize and build mobile apps that result in compelling digital experiences for Tenants and meet customers’ requirements

  • Create mobile app marketing materials and support the fulfillment of tenant engagement incentives throughout the course of the customer lifecycle

  • Conceptualize and create compelling mobile app content that resonates with consumers, drives engagement, and improves the overall tenant experience

  • Communicate succinctly through in-app push notifications, emails, and short-form content. Use HqO proprietary software and partner technology to create and deliver communications to end-users

  • Ensure content is produced in a timely fashion and meets deadlines while maintaining HqO quality standards

  • Execute universal engagement and digital experience initiatives to drive usage and scale our business

  • Partner with marketplace vendors to source and deliver best-in-class programming, content, and events to enhance tenant experience and provide value for Landlords

  • Use HqO Analytics to analyze app usage data and assess performance across assigned buildings including the performance of individual posts/content along with broader trends

  • Identify and report software bugs, workflow improvements, and software enhancements to support HqO’s Agile/Scrum development process

  • Deliver against clearly defined business goals provided by Tenant Experience management

    Qualifications:

  • Experience in Content Creation/Marketing, Account Management, or Events

  • Excellent verbal and written communication skills combined with strong organizational skills and attention to detail

  • Passionate about providing exceptional customer service and experience

  • High energy and flexibility; ability to thrive in a growing technology business and ever-changing environment

  • Production-oriented with the ability to multi-task in a fast-paced environment and hit tight deadlines

  • Comfortable using SaaS technology and tools. Effectively listens to, reads, and understands information; including the ability to facilitate discussions pertaining to product and technical workflow

  • A highly analytical, structured thinker who is able to glean insights from complex information and very clearly communicate them to a diverse set of stakeholders

  • B.A. or equivalent from an accredited 4-year educational institution

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