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Wolters Kluwer Technology Product Manager in Boston, Massachusetts

The Product Owner is a member of an Agile Team who represents the voice of the customer and is responsible for working with the Product Manager and other stakeholders—including other product owners and the team—to define and prioritize the product backlog so that the solution effectively addresses business needs while maintaining technical integrity. The Product Owner is a key role at Wolters Kluwer and will have overall accountability and decision making responsibility as products are developed. He or she will intimately understand the customers and potential customers as well as the broader industry. Identify and resolve impediments. Works with limited supervision with latitude for independent judgment. May guide and assist less experienced peers.

ESSENTIAL FUNCTION:

The Technical Product Manager (TPM) is a member of an Agile Team who is a Product Owner for a set of features. The TPM represents the voice of the customer and works with the Leader of Product Platforms and other stakeholders, to define and prioritize the product backlog so that the solution effectively addresses customer and business needs while maintaining technical integrity. This is a highly visible role and will have accountability and decision-making responsibility as products are developed and brought to market. The TPM will understand various market segments, problems and opportunities within the broader industry, and customer roles (e.g. buyer, researcher, attorney) and represent those needs to stakeholders across the business and within the Agile Team.

Please see the link below for specific Product Information:

VitalLaw - Legal Research Database for Attorneys | Wolters Kluwer

The role reports into the Associate Director of Platforms and is critical to the Legal Markets Group (LMG) effort to shift from a more traditional publisher of print and online research into a provider of native digital Expert Solutions and SaaS solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Lead and manage new product developments from problem discovery to product delivery phases

  • Develop and maintain an understanding of customer workflows and pain points in the legal market through ongoing research, customer visits, attendance at industry events, and networking with internal / external stakeholders

  • Understand the business strategy and business priorities for the year and three year VSP planning cycle

  • Work with business sponsors to identify addressable customer problems in specific markets and execute problem and solution validation through interviews, customer feedback sessions and test-and-learn experiments

  • Translate business requirements into actionable user stories. Develop a quality backlog of user stories and prioritize work for delivery

  • Work with the product delivery team (e.g. UX Designer, Solutions Architect, Developers, QA, and Content teams) to plan and prioritize user stories to optimize the velocity and quality of marketable features

  • Act as voice of the customer and advocate for the business within development sprints

  • Lead product transformation initiatives by working with cross-functional teams and encouraging innovation. The TPM helps solve complex business problems with an emphasis on simplification and addressing root cause issues across value stream

  • Actively solicit customer input. Design and execute lean experiments and occasionally lead qualitative and quantitative customer research efforts

  • Understand product delivery processes and determine when to conduct lean experiments or MVP releases. Work with the team to conduct lean experiments to assess problem/solution fit as well as initial solution sizing.

  • Contribute to product strategy, identify new business opportunities, manage the product roadmap and prioritize the backlog to drive business value

  • Evaluate the feasibility of third-party applications in product offerings; identify third-party providers and applications; coordinate third-party product development with internal product delivery

  • Work with the broader product and delivery teams to generally improve the overall product development process as opportunities are identified.

  • Document, track and report on new product opportunities and communicate product concepts and progress to business stakeholders as required

JOB QUALIFICATIONS:

Education:

  • Bachelor’s degree required. Computer Science, MBA, or JD preferred.

Experience:

  • Minimum of five years of experience with B2B product management/product development including SaaS Platforms. Product management experience in the legal software or related industry (e.g. financial) is a plus

  • Minimum two years of experience in the application of Agile software development, Lean product and/or Pragmatic Institute methodologies

  • Track record delivering value and results in a B2B environment

  • Working understanding of technology and concepts applicable to SaaS workflow and information intensive applications such as search, databases, datalakes, cloud, analytics, artificial intelligence, Robotic Process Automation (RPA), RDF or other modern metadata standards, and APIs

  • Working within a cross-functional organization that serves multiple market segments and sales channels

  • Customer facing experience in support of product sales and commercial rollout of product features

  • An understanding on Contextual Inquiry and Design also helpful

Other Knowledge, Skills, Abilities or Certifications:

  • Fluent in agile software development processes,

  • Balance of business acumen and technical understanding

  • Strong analytical skills with the ability to translate business requirements into actionable an attention to detail.

  • Strong interpersonal skills and effective verbal and written communication skills

  • Collaborative and effective decision maker.

  • Intellectual curiosity, creative problem solver, with “can-do” attitude. Willing to thoughtfully challenge status quo and rethink process across functional areas

Travel requirements

Travel up to 10% of time

Physical Demands

Normal office environment

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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