Randstad Technical Writer in Boston, Massachusetts
salary:$40 per hour
date posted:Wednesday, April 7, 2021
About the Role:
Deliver collateral as required in service organizations to successfully operate new Microsoft technologies.
Assure collateral is maintainable and can be improved by operating teams.
Develop promotional collateral as needed.
Provide timely and accurate project status updates to stakeholders and Executive Leadership.
location: BOSTON, Massachusetts
job type: Contract
work hours: 8am to 4pm
What You Will Bring:
A technical background with a strong understanding of Microsoft Enterprise technology management tools and reports.
strong written and verbal communication skills along with a proven track records of designing and delivering usable, practical IT documents and materials.
Creativity that translates to easy to use documentation across all competency levels.
Proven ability to review, analyze and improve IT processes and procedures.
Successful Candidate Competencies:
Self-starter with enthusiasm for process improvement and helping others succeed.
Demonstrated ability in technical writing and both IT and end user documentation.
Influencing others: the ability to move others across organizational boundaries to a desired business outcome when there is no clear "ownership" of an issue
strong leadership and relationship building skills to create, reinforce, motivate, and guide colleagues, customers, and partners.
strong communication skills to effectively drive recommendations and set priorities across customers, partners, and organizational boundaries.
7+ years of experience with technical writing including implementation of ITIL, ITSM or other IT Operations processes.
Proven experience working to improve IT Operations Processes.
5+ years of experience working on large scale IT projects
Certifications in Technical Writing and ITIL
Microsoft Infrastructure certifications and working knowledge
Exposure to IT Service Management standards and techniques
3+ years working in information technology operations
Experience level: Experienced
Minimum 5 years of experience
Education: Bachelors (required)
ITIL (1 year of experience is preferred)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
- Randstad Jobs