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Oracle Technical Writer - Telephony and Mobile in Boston, Massachusetts

Job Description

Job Summary

Oracle Communications’ Session Delivery Products team is looking for a motivated and self-starting technical writer. On our team, you will write about the products that enable modern telephony and mobile communications. You’ll author and manage documents in a DITA based CCMS, and get to perfect your content management and structured writing skills.

You should have experience working with software development groups, with preferred industry experience in Telecom, networking, or unified communications. You must be detail-oriented and highly organized, as this position requires tracking project information. Joining this documentation group requires that you can learn the underlying technologies yourself, and in turn write content for highly technical users.

Importantly, you should enjoy solving problems and tracking down information and answers. This position will provide you with a great balance between technical writing, project management, and implementing your own creative business solutions.

Group Description

The Technical Publications group supports a Voice over IP, monitoring, and management product group by supporting all aspects of the customer-facing documentation. We also create documentation for communications-oriented SaaS products. We work with Engineering and Product Management groups to create a standard range of materials. In this capacity, we support numerous concurrent documentation sets that exhibit a high degree of reuse.

The ideal candidate possesses

  • Experience in the documentation lifecycle

  • Excellent organizational skills

  • Strong technical literacy in networking and systems concepts, with an emphasis on SD-WAN

  • Ability to work directly with software developers

  • Ability to discriminate between customer-affecting vs under-the-hood software changes

  • Ability to drive and follow cross-team processes

  • Ability to learn new technical concepts

Required Skills

  • Structured Authoring

  • Impeccable written English

  • JIRA for both bug and project tracking

  • Oxygen or XMetaL XML editors

Preferred Skills

  • SDL Trisoft or LiveContent Architect

  • SEO authoring

  • Accessible documentation authoring

Soft Skills

  • You can juggle multiple projects simultaneously.

  • You are organized but can exist in a fluid environment too.

  • You are driven to see projects to completion.

  • You possess initiative and embrace stray projects.

  • You enjoy solving all types of problems.

  • You are looking for a challenging job to propel your career growth.

Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.

As a member of the technical writing division, you will write, review and produce single books or individual chapters, appendices, etc. of product user documentation and/or courseware. Obtain data and information from the appropriate source e.g. technical staff and exercise judgment within defined procedures and practices to determine appropriate action.

Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes. BS degree or equivalent experience relevant to functional area. 1 year of software engineering or related experience.

If you are a Colorado resident, Please Contact us or Email us at to receive compensation and benefits information for this role. Please include this Job ID: 120558 in the subject line of the email.



About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.