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SAP Technical Writer Job in Boston, Massachusetts

Requisition ID: 216712

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


The SAP Upscale Commerce team is committed to deliver best-in-class and leading edge SaaS based commerce platform (products, apps, and microservices) designed to meet Retailers needs. We provide appealing commerce products combining software, configuration, and configurations with a rich user experience, integrating retailer emerging trends such as iOT and mobile applications for commerce experiences consumers and retailers.

The team is working in a lean Scrum-based agile mode designing, implementing, and releasing products as part of our SAP Upscale Commerce offerings. We are looking for an experienced User Assistance Developer with excellent business and technical writing skills and an aptitude for translating microservices and commerce platform tools into a format that is inspiring and useful to customers. As part of the CX team, you will help reinvent technical documentation. We want someone who isn’t afraid to try new formats/approaches in order to help our customers find new and creative ways to use our platform.


  • Able to learn and understand the Upscale microservices well enough to be able to describe/demonstrate how you would use them in headed/headless customer use cases.

  • Need to be a self-starter when working on deliverables.

  • Uses appropriate style and tone for the product and the audience according to the target group and market.

  • Create clear, concise, complete, and correct documentation for the microservices.

Key Areas of Responsibility and Tasks

  • With UA team, set standards for swagger documentation and work with your development teams to ensure these standards are being met.

  • Be able to own and contribute to API cookbook documentation and ideation.

  • Work with UX to ensure UI texts are clear and translatable, and support the tasks of the user. Acts as an advocate for an excellent user experience.

  • Identifies information needs of, among others, users for UA deliverables and other content by researching, and is aware of and responsive to what users are discussing (onboarding team, customers, internal developers, external developers).

  • Collaborates and communicates, as applicable, with internal stakeholders, such as subject-matter experts (SMEs), user experience (UX), development, validation, and product support.

  • Ability to create/edit documents using DITA, Confluence Wiki, Stash, and Swagger Editor.

  • Work with other writers to peer review each other’s documents to ensure style guide and completeness is met.

Experience & Language Requirements

  • Professional experience in information development preferred.

  • Ideally first-language proficiency in English, or excellent written and spoken skills in English, preferably with excellent written and spoken skills in one or more local languages.

  • DITA experience a plus but not required.


  • University degree (for example, in technical communication or a related subject, such as languages, translation, or media and communication studies).


Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: or , APJ: , EMEA: C at at ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

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