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Change Healthcare Technical Writer II in Boston, Massachusetts

Technical Writer IIOverview of PositionThe technical writer documents and evaluates training content, including creating proactive solutions to business needs and seizing opportunities for continuous improvement in individual, team, business unit and organizational performance. In this role, you will research, organize, write, and edit technical and business documents in support of customer-facing products and services, as well as other internal corporate technical writing projects as required.What will be my duties and responsibilities in this job?

  • Review and modify existing support documentation to ensure operational training initiatives are aligned with corporate goals and meet the needs of the customer

  • Create, review, and edit support documentation, and educational scripts for videos and webinars for both internal and external customers to ensure consistency in presentation and adherence to style and brand requirements

  • Create, review, and edit customer-facing content, including customer service announcements and root cause analysis documents, to ensure adherence to style and brand requirements and Service Level Agreements (SLA)

  • Create, review, and edit content, including reports, presentations, operational documentation, user guides, Quick Reference Guides, Tool Tips, FAQs, and blogs to insure adherence to style and brand requirements

  • Coordinate collaboration between subject matter experts, corporate product management, and corporate structural design on business requirements, content approval, and process improvement using Six Sigma principles to improve both process and execution of team objectives

  • Drive improved usage and understanding of customer-facing tools and portals through education programs aimed at existing clients and internal support teams

  • Collaborate in the development and implementation of team training for communications, content, and education specialists to foster professional development of team members and efficient use of team resources

What are the requirements needed for this position?

  • Bachelor’s degree or equivalent work experience in a related field

  • 3+ years of experience in revision, control, design, and development of instructional and communications material in a corporate setting

  • 2+ years of experience creating content with the Software Development Lifecycle and the Documentation Lifecycle

  • Experience in the design and development of hard copy and online documentation including user guides, release notes, and administrator reference guides

What other skills/experience would be helpful to have?

  • Collegiate studies in Technical Writing, English, Communications, or Public Relations

  • Technical Writing training or certification

  • Project Management Certification

  • Lean Six Sigma certification

  • Excellent research and analytical skills with a creative problem-solving focus

What are the working conditions and physical requirements of this job? General Office Demands

How much should I expect to travel?


Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.









Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Colorado Residents Only:

The base pay range for Colorado residents is $51,870.00 - $95,550.00 plus any relevant incentive pay programs that may be aligned to the role. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your base pay, Change Healthcare offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance; short-term and long-term disability insurance; Employee Assistance Program; PTO; tuition reimbursement; and employee-paid critical illness and accident insurance.

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information ( .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.