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Amazon Web Services Technical Writer - AWS DataSync in Boston, Massachusetts


Would you like to join a team focused on producing high-quality technical publications for Amazon Web Services products? Do you have the software development/deep technical background necessary to maintain Amazon as the premier player in cloud computing and web services technology? If yes, consider joining us as a Technical Writer on our Amazon Web Services (AWS) DataSync team! This position is located in Boston, MA.

Amazon Web Services (AWS) is looking for a Technical Writer to join a team that creates technical documentation for customers using AWS DataSync ( Our documentation plays a vital role in getting customers up and running quickly. Our technical writers ensure that AWS products are clearly described in documentation that is accurate and useful.

Your responsibilities as a technical writer include creating conceptual information, step-by-step procedures, API descriptions, and example commands. Be one of the first to try new features as you work with developers and designers to improve the related user experience, UI text, error messages, and API design. Interact directly with customers and use their feedback to improve the documentation dynamically, then update and publish your documentation on demand. Work with peer writers and editors to improve your writing and grow professionally as a technical communicator.

Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation that helps customers.

The AWS Documentation team writes and provides support for a diverse audience consisting of developers, DevOps professionals, IT professionals, technical program managers, and scientists. We have both the technical background and the writing background that enable our team to deliver high-quality technical documentation. On behalf of our customers, we do much more than just write the docs. We innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn the inner workings of AWS services so that we can influence design and the customer experience. We know that what we do makes a difference in the successful adoption and implementation of AWS services.

We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

We offer flexibility in working hours and encourage you to find your own balance between your work and personal life.

AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.


• A minimum of 3 years in a technical writing or lead writing role

• Experience using tools to create, manage, and publish documentation

• Experience working directly with engineering teams on a product for a technical audience, such as developers, DevOps, IT professionals, engineers, or scientists.


• Degree in English, Technical Writing, or related field highly desirable

• Experience with cloud computing or web services, including cloud storage and migration technologies

• An understanding of distributed or network file transfer protocols such as Network File System (NFS), and Server Message Block (SMB)

• Experience using Git or similar distributed version-control system

• Experience writing developer-focused API documentation

• Experience working XML or markdown-based documentation systems

Key Responsibilities:

· Drive the development of product documentation for the AWS DataSync Service

· Independently follow established designs and standards to develop and deliver documentation for AWS products

· Write or manipulate code samples to support documentation

· Conduct peer edits for grammar, style, and form

· Work with other writers and editors to help improve writing quality

· Help define writing projects

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit