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Change Healthcare TECHNICAL WRITER 2 in Boston, Massachusetts

Technical Writer 2

Overview of position

The technical writer documents and evaluates training content, including creating proactive solutions to business needs and seizing opportunities for continuous improvement in individual, team, business unit and organizational performance. In this role, you will research, organize, write, and edit technical and business documents in support of customer-facing products and services, as well as other internal corporate technical writing projects as required.

What will be my duties and responsibilities in this job?

  • Review and modify existing training documentation to ensure operational training initiatives are aligned with corporate goals and meet the needs of the customer

  • Create, review, and edit training documentation, and educational scripts for videos and webinars for both internal and external customers to ensure consistency in presentation and adherence to style and brand requirements

  • Create, review, and edit customer-facing content, including customer service announcements and root cause analysis documents, to ensure adherence to style and brand requirements and Service Level Agreements (SLA).

  • Create, review, and edit content, including reports, presentations, operational documentation, user guides, Quick Reference Guides, Tool Tips, FAQs, and blogs to insure adherence to style and brand requirements.

  • Coordinate collaboration between subject matter experts, corporate product management, and corporate structural design on business requirements, content approval, and process improvement using Six Sigma principles to improve both process and execution of team objectives.

  • Drive improved usage and understanding of customer-facing tools and portals through education programs aimed at existing clients and internal support teams.

  • Collaborate in the development and implementation of team training for communications, content, and education specialists to foster professional development of team members and efficient use of team resources.

    What are the requirements needed for this position?

  • 4-year bachelor’s degree with a preference toward studies in Technical Writing, English, Communications, or Public Relations

  • 3+ years of experience in revision control design and development of instructional and communications material in a corporate setting.

  • 2+ years of experience creating content with the Software Development Lifecycle and the Documentation Life Cycle

  • Ability to submit 3-5 relevant writing samples (user guides, training curriculum, facilitator guide, etc.)

    What other skills/experience would be helpful to have?

  • Project Management certification

  • Lean Six Sigma certification

  • Technical writing certification or training in technical writing

What are the working conditions and physical requirements of this job? General Office Duties

How much should I expect to travel?








Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site’s health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

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California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information ( .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.