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Cengage Learning Technical Product Manager in Boston, Massachusetts


Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you'll feel challenged and inspired to do breakthrough work. Together, there's no limit to what we can imagine, create and innovate!

Are we right for you?

We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

Technology is changing the way we connect, communicate and learn.

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. We’re always on the lookout for trailblazers who are ready to imagine the future of education and hungry to do breakthrough work. For over a century, we’ve tackled challenges head on to advance education and better serve our learners. So—freethinkers, innovators, status quo haters, challengers—call them whatever you want, we call them our team. If you’re relentlessly curious, endlessly inventive, and ready to take risks as we reshape education through technology, you’re one of us. Let’s Be Unstoppable.

What You'll Do Here:

Know the User:

Know their workflows, needs, value drivers, decision making process, and unstated intent and goals.

  • Identify the key users who will drive growth

  • Clearly articulate the target users' workflows

  • Understand their goals, value drivers, and unstated intent

  • Document user decision making process and relative importance of decision criteria

  • Understand the role of content and pedagogical approach in key disciplines (and implication for digital builds)

Know the market:

Understand the market, the products, major course areas, our competitors, and the route to market.

  • Clearly document competitive landscape and key discipline overlay

  • Understand and document the relative competitive position of Cengage products and feature area versus competition

  • Know which of the priority course areas / disciplines drives growth for the platform and the relative importance of value drivers between the priority disciplines (if any)

  • Have clear evaluation in decision making of the impact our decisions have on go to market

Know our business:

Understand our business context – mission, strategy, competitive differentiators, activations, sell through, sources of activations growth, business resources.

  • Understand and articulate the Online Skills strategy and how their work ladders up to the Cengage strategy (role within the mission)

  • Seek or define clarification for areas of the Online Skills strategy that are unclear (make and confirm documented assumptions to allow progress to be made)

  • Document the articulation of our platform and workflow specific competitive differentiators and disadvantages

  • Define, track, and understand implication of all key user KPIs (e.g. activations, usage by site area of responsibility, DAU/WAU/MAU, engagement metrics including content type usage)

  • Understand and articulate how their area and work ladders up to the larger platform and Online Skills objectives

Make bold business decisions:

Decisions will move us forward while understanding the business risks associated with them and implications for all other stakeholders (Discipline Product Managers, Production, Marketing, Sales, Engineering, Architects etc.).

  • Define creative solutions to key user needs that advance our strategy

  • Clearly balance the 'reusability/scale' considerations with decisions that delivery value for the specific priority discipline/program at hand

  • Make decisions that advance the business strategy and explicitly evaluate and mitigate the risks associated

  • Clearly evaluate the following when making decisions:

  • Alignment to platform and Online Skills strategy and stated goals

  • Workflow of the discipline editorial teams (including digital production schedules)

  • Workflow of the go to market teams

  • Actively manage the technology risk, debt and non-functional requirements as part of the roadmap

Be an Integrator:

Lead cross-functionally at all levels. Push information and drive understanding of the strategy and path of execution.

  • Maintain an open and updated and prioritized backlog that has a clearly understandable set of user intent / value stories

  • Actively communicate with all relevant stakeholders (Global Product Technology, Global Product Management and Go To Market)

  • Understand and owns decision that impact other Cengage stakeholders and users

  • Define and create training for other team members in areas of skill and knowledge in which they excel

Own and Lead the digital delivery process:

Understand the overall process and their role in the ‘idea to build’ process.

  • Manage, prioritize and execute on the program roadmap through user stories and excellent cross functional communication with Engineering, Architecture, QA, GPM, and other Technical Product Management team members

  • Make time personally and for the team to invest in planning the next build cycle during the current build cycle

  • Communicates vision, strategy, and business value effectively to program team & stakeholders

  • Maintain a clearly documented articulation of 'the why' and makes sure that the user imperative and goal of each story and epic is understood by the team and relevant stakeholders

  • Develop other requirements artifacts (thin slice, process maps/flows etc.) to support the development process

  • Successful delivery of software development projects

  • Maintain scope and meeting established timelines

  • Ensure that all go-to-market enabling activities are executed per plan including sales-enablement training, release communications, and product documentation

  • Effectively manage and groom backlog, with sufficient lead time for team to plan the work

  • Demonstrates proactive ownership of problems until they find a clear solution

  • Consistently deliver planned roadmap value

  • Proactively manage interdependencies across teams

Know our platforms and systems:

Demonstrate foundational understanding of our systems and architecture – importantly how they impact our decision-making process.

  • Demonstrate foundational understanding of our systems and architecture

  • Make decisions understanding the architectural roadmap and the tradeoffs implied by that

  • Internalize and be able to articulate the implications of the system level diagram / relationships on the program / EPIC at hand

Skills You Will Need Here:

  • Minimum of 5 years of experience in software product management and/or product development

  • 5+ years of experience managing online products

  • A track record of successful product launches

  • Strong understanding of product and profitability modeling, business case generation and validation of potential product ideas.

  • Experience with high growth or transformative companies, or high-growth software divisions within larger companies is a must.

  • Comfort working closely with software teams and engineers.

  • Proven ability to develop analysis-based strategic plans to penetrate markets and develop successful products

  • Demonstrated ability to work within a matrix environment

  • Communication and collaboration skills

  • Experience with systems design and development from business requirements analysis to day-to-day management

  • Proficiency with Agile, Continuous Integration/Development, DevOps SDLC models.

  • Experience in management and/or technology consulting highly preferred

Ideal Education

  • BA or equivalent experience, CS or business degree a plus.

Job Locations US-MA-Boston

Posted Date 1 month ago (10/15/2020 2:30 PM)

Requisition ID 2020-9094

Cengage is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by clicking on their corresponding links.

Cengage is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at +1 (617) 289-7917.