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Meta Technical Partner Manager, Business Ecosystem Partnerships in Boston, Massachusetts

Summary:

We are seeking experienced and eager professionals from a variety of backgrounds for this role. You should have a deep passion for data-driven problem-solving, product and tool enhancement, advertising innovation and, more specifically, online targeting, scaled consultation, and analytics. You should feel comfortable in a constantly evolving environment in which you will have to manage multiple streams of work to drive concrete, actionable solutions for Meta and its partners.As a Technical Partner Manager (TPM), you will be the key services point of contact for the day-to-day issue management and prevention of all the major API Developers including ad technology, commerce platforms, creative platforms, small business solutions, and Agencies. You'll partner with them to understand their business and strategic needs, and enable their success by providing consultative services and creative solutions to challenging product and technical issues.As an expert on the Meta APIs, you’ll engage with Product and Engineering as a partner advocate, and work closely with the Meta Business Partner Program team to monitor the pulse of your partners' businesses. This is your chance to work with a group that solves big problems for Meta's fastest growing business partners. We’re a scrappy group that prides itself on technical acumen, business savvy, operational execution, and cross-functional leadership.Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs.

Required Skills:

Technical Partner Manager, Business Ecosystem Partnerships Responsibilities:

  1. Act as a dedicated service-side point of contact for Facebook and Instagram's API Developers

  2. Manage technical and product issues for partners building on Facebook, delivering the highest level of customer satisfaction

  3. Conduct high-impact services including customized product training, product reviews, feature request prioritization, and on-site visits

  4. Become an expert in the Ads API, Graph API, our products, and your customers to provide effective operational and technical consultation

  5. Serve as the liaison between the client and the Marketing Partner Program, Product, and Engineering teams

  6. Effectively communicate technical concepts to non-technical audiences

  7. Represent the client as the technical relationship manager, working closely with the business relationship manager

Minimum Qualifications:

Minimum Qualifications:

  1. 5+ years' relevant work experience in software development, technical account/partner management, tool development, product management, engineering, or developer advocacy

  2. Experience understanding, reproducing, and driving bugs and other issues with engineering

  3. Experience communicating with engineering as well as non-engineering teams, with experience tailoring your communication depending on your audience

  4. Experience working with APIs

  5. Demonstrable experience in managing multiple partners, projects, and issues at once

  6. Demonstrable experience to successfully build diverse & cross-functional relationships, both internally and externally

  7. Proven creative problem-solving and analytical skills

Preferred Qualifications:

Preferred Qualifications:

  1. Ad tech experience

  2. Demonstrable knowledge of Meta's family of apps & products

  3. Bachelor in Computer Science or Economics

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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