IBM Talent Acquisition Executive in BOSTON, Massachusetts

Job Description

At IBM, we strive to lead in the invention, development and manufacture of the industry's most advanced information technologies, including computer systems, software, storage systems and microelectronics. We translate these advanced technologies into value for our clients through our professional solutions, services and consulting businesses worldwide. IBM's Recruitment Process Outsourcing (RPO) manages global staffing operations and large recruitment campaigns for Fortune 500 companies.

The Talent Acquisition Executive is responsible for managing the entire global recruiting and staffing efforts across one or multiple RPO accounts. This role drives strategic planning and leadership alongside the Project Executive, has on-going interaction and communication with key client stakeholders, and oversees and handles the account budget. The Talent Acquisition Executive role also provides tactical leadership, management and mentorship for the client partnership and the entire staff across the program. The Talent Acqusition Executive reports to the Portfolio Executive and works closely with the other management staff to ensure extreme service and client satisfaction. This job function also supports the Project Executive in strategic relationship management where required and provides operational information across the account. The Talent Acquisition Executive will also seek new revenue opportunities in existing clients and be able to support sales by representing Account Management and Delivery Operations in new business presentations.


Increasing revenue with assigned accounts by utilizing IBM’s range of products and services to deliver solutions

Control the assigned account costs in-line with budget/forecast – accurately forecasting and controlling of ILC

Accountable for generation and submitting of invoices for all assigned accounts

Responsible for managing the day to day guidance, communication and leadership for assigned accounts

Overall accountability for the delivery of the contract to the assigned clients

Work in partnership with the Center manager/s and leadership teams to successfully provide required services for the assigned accounts

Work in partnership with implementation and other internal teams to successfully get new projects off the ground and into steady state

Accountability for designing and delivering to client SLA's, monthly and quarterly business metrics

Acting as lead engagement manager on assigned RPO accounts

Accountable for management and/or co-management of program staff between 10 – 150 employees (including On site, Off site and COE resources) including the day to day management and direction of the Talent Acquisition Manager as required by the client solution

Partner closely with IBM technology lead, Divisional Business Partners, IT, trainers and others for program purposes

Consulting with clients in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets.

Controlling Program P&L and budgets in conjunction with the Portfolio Executive

Partnering with Portfolio Executive and client stakeholders to ensure the effective delivery to the client, including: on-going account and operational management of service delivery, ensuring fulfillment and cost efficiency

Monitoring program expenses against proposed financial plan

Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans and activities are identified and implemented

Developing and disseminating program status reports for internal and external stakeholders including Monthly Operations documentation for Executive team, weekly status reports and post-mortem analyses

Overall leadership and development of the delivery team in assigned accounts (from “Hiring to Firing”)

Client QBRs

Quarterly and monthly internal account reviews

Approval of and overall monitoring of the delivery teams KPIs for performance and VC

Accountable for compliance (Business Controls) of delivery for assigned accounts

Required Technical and Professional Expertise

  • At least 6 years experience in Staffing, Recruiting or Strategic Human Resources, either in a corporate or professional services environment in life science and pharma vertical

  • At least 5 years experience or extensive managing and developing complex or multi geography revenue accounts totaling $5M per year

  • At least 6 years or extensive experience leading or managing recruiting teams according to SLA guidelines

  • At least 5 years or extensive experience managing client relationships

  • At least 5 years or previous experience managing remote teams

  • At least 5 years or extensive experience in recruitment metrics and managing numbers, forecasts, budgets and P&Ls

  • At least 3 years or working experience with computers, including in-depth internet knowledge and working proficiency in Word, Excel, Power Point, Visio, Project applications and database applications

  • High School Diploma / GED

  • 30 to 50% Travel Annually

  • Fluency in English

Preferred Tech and Prof Experience

  • Bachelors Degree​

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.