Massachusetts Creative Jobs

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

The Success Associate will be responsible for helping customers adapt and realize value from their investment with Salesforce. They will strive to understand the customer goals and challenges and draw a clear path for success. In this role, the Success Associate will be partnering often with Success Managers to help global customers achieving their desired business goal. The end result is increased value, adoption, customer satisfaction and ultimately expansion of the Salesforce footprint.

The ideal Success Associate is a champion of Salesforce products and features and has the ability to prioritize, multitask, and engage dynamically with a set of customers

Responsibilities:

• Develop an understanding of typical business challenges faced by customers and map Salesforce features and associated business benefits to address their needs

• Ensure that customers derive maximum value from their investment in Salesforce

• Evaluates current adoption maturity level and blockers to adoption, and provide adoption best practices and a prescriptive approach to increase adoption.

• Partner with sales and the extended account team to support customers growth and to help them achieve their objectives

• Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into a path for success

• Proactively communicates technical product changes, degradations, outages, end of life and new updates

• Escalate and drive mitigation plans among cross-functional teams to de-risk accounts

• Build and nurture relationships across accounts to solidify our partnership and commitment to the customer

• Will often support a global customer by partnering with Success Managers

• When appropriate, recommend additional Salesforce Cloud Services needed to drive success

Preferred Qualifications & Skills:

• 3-5 years relevant industry expertise

• Champion of Salesforce product and platform features, capabilities, and best use

• Ability to prioritize, multitask, and engage dynamically with customers

• Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation

• Collaborative, persistent and self directed

• Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog

• Ability to quickly grasp and distinctly explain technological and business concepts

• Comfortable adapting to new opportunities and change

• Creative problem-solver

Leadership Qualities:

• PASSION: Passionate about Customer Success

• BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on

• URGENCY: Ability to move fast and drive business value and results

• OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

• TRUST: Trust the company’s core values

• ADAPTABLE: Excels in high levels of uncertainty and change

*LI-Y

--

For Colorado-based roles: Minimum annual salary of $55,700. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/ Job Details

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.