PwC Strategy& Corp Bus Strategy Director - Contact Center Strategist in Boston, Massachusetts
Specialty/Competency: Corporate and Business Strategy
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 80%
A career within Corporate and Business Strategy services, will provide you with the opportunity to help our clients solve their toughest problems and seize essential advantages by defining and evaluating strategies of all types. We analyse business and market trends to explore new approaches that help our clients make tough choices and surpass the competition. At both the business unit and corporate level, we help organisations with organic enterprise growth, pricing and profitability, shareholder value, and sustainable corporate strategies.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Support team to disrupt, improve and evolve ways of working when necessary.
Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.
Identify gaps in the market and spot opportunities to create value propositions.
Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.
Create an environment where people and technology thrive together to accomplish more than they could apart.
I promote and encourage others to value difference when working in diverse teams.
Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
Influence and facilitate the creation of long-term relationships which add value to the firm.
Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences : Basic Qualifications : Minimum Degree Required : Bachelor Degree Minimum Years of Experience : 10 year(s) Preferred Qualifications : Degree Preferred : Master of Business Administration Preferred Knowledge/Skills : Minimum of 12 years of strategy consulting or industry experience preferred.Demonstrates thought leader level abilities and/or a proven record of success in Digital Value Creation and Contact Center/Service Excellence, either in professional consulting services or corporate roles in the following areas:
Success in bringing together the best of digital capabilities to help our clients use digital technology (AI, ML, Data and Analytics, etc.) to transform their business. You’ll work on projects across all industries and functions to help our clients deliver breakthrough products, experiences, and businesses, both on technology and non-technology topics; and,
Designing end to end customer / process journeys across the business value chain, designing the product solution and working with a team of technologists to build the solution and its eventual rollout to customers / employees.Demonstrates thought leader level leadership, strategic and creative thinking, problem solving, individual initiative, and the following abilities:
Identifying and addressing client needs, rapidly building credibility, and maintaining and utilizing networks of client relationships;
Managing teams / multiple work streams to establish successful project conclusion - i.e., delivery of quality work on time and within budget;
Building productive relationships with team members and clients, both long term and day-to-day, by using a collaborative approach with thorough listening skills and the ability to manage through influence;
Utilizing first principles thinking, and developing credible and pragmatic analytical approaches, frameworks and methodologies;
Analyzing complex quantitative and qualitative data in an efficient manner and synthesizing the output into meaningful and actionable insights;
Designing and conducting market research to understand consumer needs and purchasing behaviors;
Communicating effectively in an organized and knowledgeable manner in written and verbal formats to senior audiences and being able to deliver difficult messages with persuasiveness and sensitivity;
Demonstrating executive presence and ability to become a trusted advisor to the c-suite level clients;
Identifying and pursuing new business opportunities, and leading client / market development;
Attracting, retaining, assessing and developing staff / team members;
Demonstrating flexibility and creativity in managing work-life balance of self and team members;
Demonstrating Power User ability with MS Office suite of applications including Word, PowerPoint and Excel; and,
Demonstrating proficiency in Google Suite of collaboration and productivity apps including Gmail, Docs, Drive, and Calendar.
Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
For positions in Albany (NY), California, Colorado, Nevada, New York City, Washington State, or Westchester County (NY), please visit the following link for pay range information: https://pwc.to/payrange-v1-advisorydirector
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