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Wayfair Strategic Initiatives Manager in Boston, Massachusetts

<p><strong>Strategic Initiatives Manager - Wayfair Delivers</strong></p>

<p><span style="font-weight: 400;">Wayfair is redefining the way customers buy online and one of the key pillars of that strategy is to create a truly differentiated customer experience for large parcel items (e.g., couches, vanities). To enable this differentiated experience, Wayfair is investing heavily to create the first-ever national large parcel supply chain all the way to the consumer’s home. Wayfair Delivers is an exciting, fast-paced, and high-visibility initiative and we are looking for team members who can help disrupt the status quo and redefine an industry through the ultimate home delivery.</span></p>

<p><span style="font-weight: 400;">Wayfair Delivers is our employee driver delivery program, which serves as the center of innovation for last mile delivery at Wayfair. In this role, you will lead, design, prioritize and implement initiatives that support our long term strategy to make recommendations for carrier operating models that can scale and provide an industry leading customer delivery experience. The right candidate has the ability to develop strong relationships with both corporate and field partners and can flex between detail oriented (in the weeds) and high level strategy work.&nbsp;</span></p>

<p><strong>Responsibilities include:</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Build and execute on a strategy to improve the cost and operational efficiency of our Delivery Team operations</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate cross-functionally to develop our tools and current metrics to determine metrics of success for an optimal carrier</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Manages strategic support for resources critical to operations such as fleet</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Partner with key cross-functional leaders across Transportation, Operations, Legal, Finance,Training, Compensation and Tech/Product teams to create alignment in strategic approach</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Build strong relationships with frontline teams to design programs that best suit their needs and the reality of the operation.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Develop, champion and manage joint initiatives with our Delivery Operations teams to create stronger collaboration and partnership as well as unlock new areas of value&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Strategic Initiatives could include:</span></li>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Evaluate and iterate current tools/resources to ensure they support our long-term strategy Ex: P&amp;L (and other metric visibility), Delivery Team Compensation/Incentives</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Manages strategic support for tools/resources that our Driver Managers and Delivery teams need to operate optimally, Ex: Fleet Management, uniform strategy, staffing strategy</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Create programming needed to support long term strategy Ex: Training Programs (to&nbsp; support warehouse to wheels, labor sharing with warehouse)</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Leverage data and analytics to develop new strategies to drive performance and cost effectively deliver Wayfair product to customers&nbsp;</span></li>

</ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Able to occasionally travel to sites to see initiatives in action and learn our operation 10% of the time</span></li>

</ul>

<p><strong>Key Skills and Experience:</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">5+ years of work experience</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor’s degree required - quantitative major a plus</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Good judgement. Ability to manage through ambiguous scope and think through how operational execution impacts metrics and determine what is “right” for the customer (Delivery Teams, HDO, Wayfair transportation, actual customers)&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Creative problem solving. Ability to think both creatively and critically. Willing to think outside the box and challenge the status quo, while also fairly evaluating all possible solutions in making strategic decisions</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Strong quantitative and problem-solving skills. Able to analyze KPIs, including the ability to translate analyses into a logical, convincing business narrative. Able to grasp complex issues and look beyond the obvious.&nbsp;&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Team player. Willingness and ability to work collaboratively in a cross-functional environment.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable working in the field to gather feedback from frontline employees.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Track record of driving tangible results in a fast paced/ambiguous environment</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable working with Excel/Sheets</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to manage/mentor junior members, whether directly or indirectly</span></li>

</ul><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p></div>

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