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MassMutual Strategic Consultant - Vendor Management (Hybrid) in Boston, Massachusetts

Strategic Consultant – Vendor Management

Transformation Management & Monitoring


Springfield, MA or Boston, MA - Hybrid

The Opportunity

As a Strategic Consultant – Vendor Management, you will work in a fast-paced environment ensuring that the MassMutual relationship with our vendor partners is operating efficiency and effectively.

This opportunity allows you to be a relationship manager and liaison between our business areas and vendor partner(s). You will analyze and resolve problems in a timely manner with or without pre-established procedures on complex situations. You will be responsible to handle escalated and sensitive matters, including complaints and exception requests, to ensure that they are resolved quickly and by the appropriate person. You will have the opportunity to develop positive relationships coupled with the ability to make decisions, research, and respond with appropriate action, and prepare/explain complex situations as appropriate.

In working directly with our vendor partner(s) and business areas, you will have the opportunity to provide leadership and be responsible for the execution, partnership and governance of work that is performed with our external strategic sourcing partner. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.

The Team

Our team works to manage the large-scale external sourcing contract of existing and future sourced work performed within the CFO. The team of Strategic Consultants are accountable for the overall effectiveness of the relationship(s) and performance of our vendor(s) ensuring the desired outcomes are achieved. Culturally, we are looking for individuals with a strong inclination for collaboration and learning from a variety of backgrounds that challenge each other openly, regardless of level or role on the team. The fast paced, agile, collaborating team focuses on:

  • Effectively managing Business capabilities with our external vendor, including continuous improvement, performance, communications, and transformation

  • Leading others to foster a positive working relationship with our external vendor.

  • Proactively evaluating the market status of the external vendor(s) and continued relevance to MassMutual needs

  • Working closely with program team and internal partners ensuring all program standards are documented and executed according to program methodology.

The Impact

Your day to day would include, and is not limited to:

  • Performance Management: Accountable for managing performance of external vendor(s) including performance reviews and audits. The candidate will be responsible for select business areas to manage in addition to special projects

  • Risk Management: Responsible for managing identified and potential third-party risks with external vendor partner(s). Coordination with other areas of the Company to ensure compliance with corporate controls, business continuity plans and risk management.

  • Relationship Management: Responsible for engaging and driving to conclusion any service-related issues. Continue to foster environment of continuous improvement and communication.

  • Contract Management: Accountable for providing operational insight relative to contract administration and changes.

  • The candidate will foster inclusion by driving collaborative solutions and results by seeking and valuing diverse backgrounds, experiences, and perspectives.

  • The daily responsibilities afford the candidate the ability to use courage and resiliency while they adapt and thrive in a complex, uncertain environment with changing situations. The candidate should not be afraid to speak up when it matters, ask tough questions, make decisions and/or admit when help is needed.

The Minimum Qualifications

  • Bachelor’s degree, preferably in Business, Finance, or other related fields.

  • 5+ years of experience.

  • Highly organized and detail oriented,

  • Proven ability to analyze conditions, develop solutions and influence results working collaboratively across diverse teams of professionals within and outside the organization.

  • Ability to champion and foster change within the organization.

  • Experience and proven results in project management of complex projects, and programs

  • Ability to build strong partnerships with business partners, functional areas, peers, technology partners, and outside vendors.

The Ideal Qualifications

  • 3+ years of outsourcing experience. Experience should highlight managing and/or transitioning a large-scale offshore sourcing program, especially related to Corporate Accounting or Corporate Finance.

  • Experience with an Agile or Continuous improvement background.

  • Exhibits high energy level, takes initiative, and drives results while demonstrating creativity, flexibility, and the ability to adapt to changing environment.

  • Highly effective communication skills (written and verbal), along with the ability to synthesize and convey complex materials to senior executives.

  • Strong knowledge and experience with financial functions/activities and financial/administrative technology environments

  • Demonstrated experience with large scale program level projects, and key strategic initiatives in a high matrix, collaborative organization.

  • Employs a disciplined approach and detail orientation, with proven results in managing multiple deliverables.

  • Possesses excellent analytical, critical thinking and problem-solving skills.

  • Experience and proven results in project management of large scale, highly complex projects, and programs

  • Team Player / Relationship Building: Collaborative with strong interpersonal skills; able to relate to and build strong relationships with diverse internal and external audiences/constituencies; leverages the ability to deliver effectively.

  • Innovation: Continually looks within and beyond their job, anticipating business needs and opportunities.

  • Strong Core Values: Results-based, action oriented; prudent risk taker; effectively balances business-specific and enterprise-wide needs.

What to Expect as Part of MassMutual and the Team?

  • Regular meetings with the Strategic Partnership Team

  • Focused one-on-one meetings with your manager.

  • Access to mentorship opportunities

  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, Veteran, and disability-focused Business Resource Groups

  • Access to learning content on Degreed and other informational platforms.

  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.


MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us ( and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance. (