Conduent Strategic Communications Account Manager in Boston, Massachusetts

Strategic Communications Account Manager


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .


Lead the client relationship and ensure best-in-class delivery for all TBO Communications campaigns and projects (client-facing role). Responsible for driving end-to-end delivery of work, including the coordination of shared and expert resources for client deliverables; interfacing with the internal service delivery team; ensuring the timely delivery of materials; and client-specific solutions and branding needs. The Account Manager is the main contact point for the external client and internal service delivery partners with respect to the day-to-day service delivery of strategic communications. In general, this role will be responsible for managing several clients in an ongoing basis.

Job Responsibilities:

  • Serve as the primary communications contact and maintain project plans, set scope and budgets, create timetables, monitor progress and ensure best practices are followed during implementation.

  • Partner with the Strategic Communications team to define client-specific objectives and desired outcomes; identify appropriate communication channels (e.g., Web, print, new media) and target audiences.

  • Present multi-channel, multi touch solutions to support benefit administration outsourcing implementations and ongoing work, including annual enrollment.

  • Facilitate the review process (e.g., proofreading, technical review) to ensure communication materials comply with best practices and regulatory requirements (i.e., ERISA and HIPAA).

  • Cross-sell and prepare fee-for-service communications proposals to generate additional revenue for HRS business.

  • Coordinate with graphic designers, print vendors, and email deployment team.

  • Cultivate strong relationships with assigned customer accounts.

  • Listen carefully to each customer's challenges to assess communication opportunities

  • Brainstorm ideas, suggestions and recommendations with the team.

  • Provides guidance and direction to the team/shared resources to be sure all aspects of the project align with customer expectations.

  • Reviews all creative concepts for client readiness.

  • Shares concepts with client at each stage of development; provides client feedback/direction to creative team.

  • Demonstrates understanding of key client information including business strategy, industry issues, products and services, key customers and competitors

  • Manages the day to day activities on each client’s service by coordinating weekly meetings with the client and internal delivery partners to prioritize and assign tasks.

  • Acts as the subject matter expert for all client-specific needs and requirements.

Essential Skills/Knowledge/Certification:

  • Minimum of 8 years leading HR/Benefit Communication relationships in a matrix organization.

  • Must be able to work independently with minimal oversight.

  • Strong client management experience and relationship building /interpersonal skills.

  • Superlative project management skills; oral and written communication skills.

  • Must work well under pressure and effectively and professionally handle tough issues and escalations.

  • Ability to manage multiple communication projects that are multidimensional and encompass multiple disciplines (e.g., Health and Welfare, Defined Benefits & Defined Contribution)

  • Technically proficient in benefits issues (ERISA, Compliance, etc.).

  • Provides strong project management, change management, facilitative, analytical, and consulting skills.

  • Understands broad and detailed knowledge of benefit plan design and administration.

  • MS Office Suite: Word, Excel, PowerPoint main skills

  • Adobe Pro experience strongly preferred (for content edits)


BA/BS degree, preferred

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Marketing

Primary Location United States-District of Columbia-Washington

Other Locations United States-Massachusetts-Boston, United States-Illinois-Chicago, United States-New Jersey-Cherry Hill, United States-South Carolina-Greenville, United States-New Jersey-Secaucus, United States-Connecticut-Farmington, United States-Georgia-Atlanta

Organization Consumer and Industrials

Unposting Date Aug 16, 2018, 10:59:00 PM

Req ID: 18005616