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Pine Street Inn Stewardship Manager, MON-FRI, 9AM-5PM in Boston, Massachusetts

Stewardship Manager, MON-FRI, 9AM-5PM

Department: Development & External Affairs

Office: 434 Harrison Avenue

Location: Boston, MA

Position Type: Management

Hours/Shift: Morning - First Shift

Employee Type:: Regular Full-time


SCHEDULE: 40 hours, Monday - Friday, 830AM-5PM


Reporting to the Senior Director of Campaign and Individual Giving, the Donor Engagement and Stewardship Manager (DESM) will work closely with development staff (particularly the Campaign and Major and Planned Giving teams), volunteers, and other key stakeholders. The DESM will plan and implement activities to further the engagement and stewardship of campaign, major gift, and planned gift prospects and donors. The DESM will also manage a small portfolio of permanent stewardship donors and meet with donors each year, in conjunction with Major Gift Officers, to thank them for their support and cultivate continued engagement.


  • Bachelor-s degree

  • Minimum of 3-5 years of experience in fundraising preferably in a non-profit setting and in stewardship/donor relations

  • Excellent writing skills

  • Highly organized

  • Ability to multi-task and set priorities

  • Ability to sit for long periods of time

  • Ability to utilize a PC, phone, and copier

  • Ability to climb four flights of stairs

  • Ability to travel by car or public transportation in metropolitan Boston area for PSI site visits, special events, and other meetings or trainings as assigned

  • Some travel, weekend, holiday and after-hours work may be required


  • Strong technical skills, especially Microsoft Office (Word, Excel and Power Point), and experience with databases, Raisers Edge helpful

Essential Functions Include But Are Not Limited To:

  • Design and implementation of recognition strategies (plaques, events, reports, etc.) with a focus on campaign in the first two years

  • Works in cooperation and consultation with gift officers to develop and implement customized and strategic stewardship plans for campaign and other major donors

  • Identifies and implements opportunities for connecting donors with the programmatic work of Pine Street

  • Develops engagement and recognition event ideas for major gift donors and supports the implementation of annual activities lead by or for major gift donors

  • Collaborates with gift officers on the preparation of gift proposals and reports and other written materials and mailings

  • Works with gift officers on high-level, personalized gift acknowledgments and tracks acknowledgments to completion

  • Creates and maintains a menu of donor engagement initiatives that support priority fundraising objectives

  • Conducts basic research on major gift donors and prospects

  • Assists with preparation of meetings

  • Stays apprised of priority fundraising initiatives, key solicitations, and gifts to be closed

  • Identifies donors to be highlighted for development communications

  • Creates and maintains policies and procedures related to stewardship and donor relations

  • Conducts periodic review of the stewardship and donor engagement programs for effectiveness

  • Manages a small portfolio of permanent stewardship prospects and meets with donors each year, in conjunction with gift officers


  • Creates and maintains annual cultivation, solicitation, and stewardship calendar (reporting schedule, renewals, annual activities)

  • Assists with tracking cultivation and stewardship activity in Raiser-s Edge

  • Manages plaque recognition process from start to finish, including work with signage vendor, engineering, prospect manager

  • Working with Operations team, tracks remittance of pledges and pledge reminders

  • Tracking of naming opportunities inventory

  • Other duties as assigned in order to meet the needs of the organization during the COVID-19 pandemic or other public health or weather emergency.


Analytic Thinking: Analyzes and synthesizes information to understand issues, identify options, and support sound decision making. Demonstrates curiosity, digging for information below the surface. Gets more complete and accurate information by checking multiple sources. Applies broad analysis. Integrates information from diverse sources, often involving large amounts of information. Thinks several steps ahead in deciding on best course of action, anticipating likely outcomes.

Attention to Detail: Works in a conscientious, consistent and thorough manner. Demonstrates concern for thoroughness and accuracy.- Identifies multiple sources/approaches of information to ensure that details are addressed. Reviews work documentation for accuracy and thoroughness. Follows up to ensure tasks are completed and commitments are met by others. Verifies that work has been done according to procedures and standards.

Project Management: Manages well defined projects. Assumes personal responsibility for specific, straightforward components of larger projects. Takes personal responsibility, with guidance, for small, straightforward projects, involving coordination with others. Understands the importance of reporting quality information on the project

Problem Solving: Identifies and solves problems. Identifies alternate solutions, considering applicable precedents. Identifies optimal solutions based on weighing the advantages and disadvantages of alternative approaches. After implementation, evaluates the effectiveness and efficiency of solutions.