State Street Sr Technical Writer in Boston, Massachusetts

In January 2018, we launched one of the industry’s largest technical transformation projects, in effect building a new bank from the ground up. We’re using the same technologies that Silicon Valley giants are using: aggressive use of multiple public clouds, building our own private cloud to achieve even better performance, pushing out microservices into what will be one of the largest Kubernetes installations in the world, leveraging immutable storage to process and store hundreds of terabytes of data a day, transforming our industry through application of distributed ledger technology and cognitive computing, aggressively participating in open source communities driving our systems.

This isn’t a traditional banking role. This is a chance to push your technical skills with people more comfortable in a technology firm than an investment bank, but solving real problems that affect anyone with any form of savings worldwide. We don’t expect you to wear a suit, we don’t expect you to not be able to tell your friends what you’re working on, and we don’t expect you to sit in meetings 5 hours a day.

Who we are

We are a ‘change the bank’ challenge team, working with internal and external partners to develop advanced, digitally enabled solutions that drive significant value to our clients and operating business lines.

Core to these efforts are the engineering, build and operation of State Street's multi public cloud technology infrastructure. In short, we are assembling a team of cloud experts to provide global solutions for our internal groups as well as other financial giants.

What you will do

As a Senior *Technical Writer* on the Digital Product Engineering team, you will work closely with our technical leads and team members to document architectural components, deployment plans, functionality specs, user features and more for the global bank’s public cloud backed servicing platforms.

You will work with architects and process specialists to shape the toolchain necessary to build an end to end No-Ops flow, enabling seamless interactions across SDLC ‘moments of truth’.

You will define end user ‘journey maps’ through process specifications and interaction points, using ITIL processes in alignment with public cloud based capabilities.

You will author design specifications and test cases with input from developers to aid configuration and development in a verifiable manner.

You will help us automate key ITIL processes and monitor for infrastructure configuration drift.

Who you are

You have an understanding of DevOps principles (e.g., continuous integration and continuous delivery concepts) and comfort describing the latest technologies used in the development, testing and monitoring of custom applications within a cloud environment.

You have familiarity in journey mapping concepts and developing process flows focused on addressing pain points.

You have excellent collaboration and interpersonal skills. You will be working directly with engineers, product managers, and other stakeholders to help document (and define) new developer products and features.

You are comfortable working in (and maybe prefer) a semi-structured writing environment with evolving processes and homegrown systems.

You are able to clearly translate business requirements into technical requirements, analyze and document complex business processes and identify areas for improvement.

You have a Bachelor’s degree in Computer Science, or a STEM related field, and 5 or more years of technical writing experience.

State Street appreciates the value diversity (in all its forms) brings to our firm.


  • Posted 30+ Days Ago
  • Full time
  • R-589552