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Splunk Sr Staff Technical Writer - Splunk Observability Cloud (Remote, US) in Boston, Massachusetts

Sr Staff Technical Writer - Splunk Observability Cloud (Remote, US)

Bring your talent and experience to the Splunk doc team! Join a supportive and collaborative team of writers and editors dedicated to building high-quality content for customers who use Splunk software. We wrote The Product is Docs (https://www.splunk.com/en_us/blog/splunklife/the-product-is-docs-second-edition-available-now.html) , we created the Splunk Style Guide (https://docs.splunk.com/Documentation/StyleGuide/current/StyleGuide/Howtouse) , and we meet regularly as a group to improve our skills and share our knowledge with each other. We engage with our peers throughout the profession to challenge assumptions and provoke discussions about the best ways to develop information, connect with customers, and address challenges in the industry.

Technical writers on our team play a vital role in getting our customers up and running quickly. In this role, you'll help software developers, site reliability engineers, and technical operations teams get insights into their applications and infrastructure in real time with the help of the monitoring, analytics, and response tools of Splunk Observability Cloud.

To succeed in this role, you must be a confident writer of enterprise software documentation who is passionate about learning new concepts, testing end-to-end procedures yourself, and clearly explaining sophisticated technologies. This position offers continuous learning and frequent direct interaction with enthusiastic customers who rely on Splunk documentation every day to accomplish their goals.

This is a remote position based in the United States. You can also be based in a Splunk office in San Francisco, San Jose, Boulder, or Raleigh if you prefer not to work remotely.

Please submit a cover letter with your application.

Responsibilities

  • Craft and maintain new, high-quality in-product user assistance and accompanying web documentation based on customer use cases associated with Splunk Observability product offerings.

  • Test and validate documentation accuracy and usability, both on your own and in collaboration with technical field, engineering, and support colleagues.

  • Participate in project planning and program status reporting with engineering teams and product management.

  • Act as a subject matter expert for your product area by responding to customer feedback and helping colleagues with questions.

  • Propose and implement structural and organizational improvements to the documentation sites so that users can easily find information relevant to their requirements, use cases, and environments.

  • Influence feature development in partnership with colleagues in design, product management, & engineering.

  • Review and give feedback on documentation written by others.

  • Coach and mentor other writers in cross-functional processes, content patterns, and best practices.

Basic Qualifications

  • A minimum of 8 years in a technical writing or lead writing role.

  • Experience designing and delivering clear, accurate documentation targeted at developers, DevOps, or infrastructure and operations teams.

  • Experience creating documentation designed around customer use cases rather than product features.

  • Experience working in an Agile environment with team members working in multiple time zones.

  • Experience using Git as a version management tool, including working with branches, creating pull requests, and resolving merge conflicts.

  • Comfortable leading meetings, presenting, and communicating status to a diverse set of stakeholders.

  • Experience collaborating closely with other writers to deliver shared objectives.

Preferred Qualifications

  • Degree in Computer Science or related field, or relevant professional experience.

  • Experience using and documenting application management or monitoring products, targeting multiple audiences, output formats, and use cases.

  • Experience installing and configuring cloud infrastructure and services.

  • Experience mentoring and coaching other writers.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most meaningfully to each other’s success. Learn more about Splunk careers and how you can become a part of our journey.

(Colorado only) Minimum base salary of $90,000.00. You may also be eligible for incentive pay + equity + benefits.Note: Disclosure per sb19-085 (8-5-201 et seq).

About Splunk

Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.

Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.

Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!

Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.

We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Benefits & Perks: Wow! This is really cool!

SF Only

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non SF

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.

This isn’t a job – it’s a life changer – are you ready?

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.

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