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Salesforce.com, Inc Sr. Product Manager, Customer Success in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Job Details

Salesforce's Customer Success Group is on a mission to help Customers achieve business goals faster and get the most out of Salesforce. Our proven methodology provides a sustainable approach to business growth, trusted experts to help Customers at every step of the way and significant insights to help put all aspects of our platform to work.

We are looking for a leader to join our Success Plans Product Management team. This role will be responsible for leading a portfolio of strategic projects within the Signature Success Plan. An ideal candidate has a strong background in Customer Success strategies, trends, and outcomes at the enterprise level. The candidate is able to research, synthesize, and develop insights and actions from market intelligence & customer feedback. Customer centricity, teamwork, resourcefulness, flexibility, and a get it done demeanor are needed in this role.

Responsibilities:

  • As a Product Manager for Signature Success Plan you will be working with our Support, Success and Technology business partners to define and develop new features that drive customer value; such as differentiated digital insights, success engagements and high touch proactive & preventative experiences.

  • Demonstrate thought leadership around the Success Plans business and how it fits into Salesforce’s Customer Success Group and Salesforce overall

  • Develop and present high quality presentations / documents that communicate various aspects of our strategy, analyses / research, and execution progress to date

  • Track commitments to the business made by the Success Plans Product Management team leaders and facilitate an accountability framework within the leadership team to ensure consistent delivery on those commitments.

  • Provide relevant customer and data analysis, draw conclusions from the results and make the appropriate recommendations to Customer Success leadership.

  • Coordination and participation in market research activities

  • Interpreting quantitative and qualitative data to identify short term roadmap wins, and contribute to multi year big bets

  • Provide criteria into customer feedback mechanisms

Experience/Skills Required:

  • 7 or more years experience with strategy/success management

  • Stellar problem solving skills: proven ability to structure sophisticated problems, develop solutions with little guidance, and craft high quality, analytically sound, detail oriented outputs

  • Strong communication and relationship building skills

  • Ability to work well in a cross-functional, matrix management environment with a highly collaborative, team oriented approach to problem solving

  • Strong executive-level presentation skills, especially related to building compelling and easy to interpret presentations that drive well-informed decision making

  • Ability to succeed in a collaborative, rapidly changing environment; ability to remain flexible and adjust on the fly to new demands

  • Ability to get commitments and holding people accountable against those commitments at all levels

  • Enterprise software /Software-as-a-Serviceexperience (SaaS)

  • Experience with either Support, Success or Professional Services (as a business) organizations

  • Advanced skills in Productivity tools such as Google Sheets/Slides or Microsoft Excel/Powerpoint

For Colorado-based roles: Minimum annual salary of $75,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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