Salesforce.com, Inc Sr. Product Manager, Customer Success in Boston, Massachusetts
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Customer Success Group
Salesforce's Customer Success Group is on a mission to help Customers achieve business goals faster and get the most out of Salesforce. Our proven methodology provides a sustainable approach to business growth, trusted experts to help Customers at every step of the way and significant insights to help put all aspects of our platform to work.
We are looking for a leader to join our Success Plans Product Management team. This role will be responsible for leading a portfolio of strategic projects within the Signature Success Plan. An ideal candidate has a strong background in Customer Success strategies, trends, and outcomes at the enterprise level. The candidate is able to research, synthesize, and develop insights and actions from market intelligence & customer feedback. Customer centricity, teamwork, resourcefulness, flexibility, and a get it done demeanor are needed in this role.
As a Product Manager for Signature Success Plan you will be working with our Support, Success and Technology business partners to define and develop new features that drive customer value; such as differentiated digital insights, success engagements and high touch proactive & preventative experiences.
Demonstrate thought leadership around the Success Plans business and how it fits into Salesforce’s Customer Success Group and Salesforce overall
Develop and present high quality presentations / documents that communicate various aspects of our strategy, analyses / research, and execution progress to date
Track commitments to the business made by the Success Plans Product Management team leaders and facilitate an accountability framework within the leadership team to ensure consistent delivery on those commitments.
Provide relevant customer and data analysis, draw conclusions from the results and make the appropriate recommendations to Customer Success leadership.
Coordination and participation in market research activities
Interpreting quantitative and qualitative data to identify short term roadmap wins, and contribute to multi year big bets
Provide criteria into customer feedback mechanisms
7 or more years experience with strategy/success management
Stellar problem solving skills: proven ability to structure sophisticated problems, develop solutions with little guidance, and craft high quality, analytically sound, detail oriented outputs
Strong communication and relationship building skills
Ability to work well in a cross-functional, matrix management environment with a highly collaborative, team oriented approach to problem solving
Strong executive-level presentation skills, especially related to building compelling and easy to interpret presentations that drive well-informed decision making
Ability to succeed in a collaborative, rapidly changing environment; ability to remain flexible and adjust on the fly to new demands
Ability to get commitments and holding people accountable against those commitments at all levels
Enterprise software /Software-as-a-Serviceexperience (SaaS)
Experience with either Support, Success or Professional Services (as a business) organizations
Advanced skills in Productivity tools such as Google Sheets/Slides or Microsoft Excel/Powerpoint
For Colorado-based roles: Minimum annual salary of $75,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
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