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Vivint Sr. Product Manager, Apps in Boston, Massachusetts

Job Description

Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.

The Role:

Vivint is seeking a Senior Product Manager for our Core Apps team. As part of the team, you will be responsible for delivering a strategic vision for the future of our mobile apps. You’ll work closely with our operations, content marketing, & ecommerce teams and other Vivint Innovation teams to create experiences that help customers get the most out of their Vivint systems. Additionally, you’ll aim to increase customer awareness of Vivint’s new and existing products encouraging them to expand and grow their relationship with Vivint. You’ll partner closely with UX Design, and Engineering to drive the product roadmap with measurable impact across the business.

You will be on the cutting edge, developing products that make the smart home even smarter. Others are just getting into the Internet of Things game. Vivint is applying years of experience in the home to create the world's best integrated Smart Home experience, including our new business areas of energy, insurance and aging in place. Working with our organization will be rewarding, challenging, and most definitely not be just another job.

JOB RESPONSIBILITIES:

  • Uncover new ways to help existing customers realize the full value of their system by creating delightful, seamless experiences within the app to add new products to their system, and to better understand and utilize their Vivint Smart Home

  • Establish strong balance between discovering new product opportunities and delivering world-class product experiences

  • Collaborate with other teams to ensure product opportunities are valuable to customers, viable for the business, easy to use, and technically feasible

  • Write clear and concise user stories and requirements, prioritizing development items to align with the product roadmap

  • Work closely with cross-functional teams of designers, engineers, program, and QA to ensure delivery against product roadmap

  • Build and maintain relationships across organization

  • Monitor product performance and proactively identify opportunities for product improvements

  • Identify opportunities for customer testing and drive execution while measuring and reporting results

  • Partner with the GTM team to prepare operations, marketing, sales, supply chain, and support product channels for launch

  • Pursue product and industry knowledge, identify trends and opportunities, and become a subject matter expert on designated products

    REQUIRED SKILLS:

  • Lead by influence; keep the team moving forward

  • Inspire team and management to rally behind your vision

  • Effective problem solving and analytical skills

  • Demonstrated ability to multi-task and manage priorities, including multiple products

  • Proven ability to work under pressure to meet deadlines

  • Ability to clearly communicate across levels of the organization and departments in writing, orally and interpersonally

  • Decisive, and able to eloquently defend your decisions

    MINIMUM QUALIFICATIONS:

  • Demonstrated experience of shipping one or multiple customer experiences as a software product manager for mobile apps

  • Demonstrates deep commitment to solving customer problems and empathy for the consumer

  • Well versed in the technical aspects of building software

  • E-commerce or customer acquisition/growth experience preferred, but not required

  • Extreme comfort in creating structure out of ambiguous problems and works well with others to support shared goals

  • Ability to learn quickly

  • Bachelors or masters degree in Computer Science, Engineering, Product Design, Business or a related field preferred, but not required

Learn about the Vivint Culture (https://www.vivint.com/company/careers) and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

  • Free daily lunch and drinks on site

  • Paid holidays and flexible paid time away

  • Employee/Friends/Family Discounts

  • Onsite health clinic, gym, gaming tables

  • Medical/dental/vision/life coverage & 24/7 Medical Hotline

  • 401(k) + Employer Match

  • Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

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