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Wayfair Sr. Manager, Returns Transformation in Boston, Massachusetts

<p><strong>Sr. Manager, Returns Transformation</strong></p>

<p><span style="font-weight: 400;">At Wayfair, we’re building industry-shaping Operations infrastructure and capabilities to fuel growth and delight our customers. We’re seeking bright, curious, and high-energy project managers to execute strategic initiatives that will propel Wayfair to $20B in sales and beyond.</span></p>

<p><span style="font-weight: 400;">Returns and Incident Resolutions is a key priority for our business. We know that customers don’t always love the product they receive or that issues can arise throughout an order. When these things happen, our goal is to make the experience worry-free and affordable, contributing to the company’s overall profitability and growth. Our team works with counterparts across Fulfillment Centers, Home Delivery Operations, Product, Finance, Transportation Logistics and Process Definition teams to drive new approaches and processes that deliver profitability and customer experience improvements. This work is broad, business critical, complex and highly cross-functional.&nbsp;</span></p>

<p><span style="font-weight: 400;">We are looking for a data-driven and impact-oriented individual to drive a complex roadmap to help us unlock recovery potential within our supply chain focused on partnering with our Home Delivery Operations Team. The ideal candidate must be highly flexible, hands on, and understands how to effectively drive results in a fast-paced and rapidly growing company.</span></p>

<p><strong>What You'll Do</strong></p>


<li style="font-weight: 400;"><span style="font-weight: 400;">Manage report(s) who will support initiatives within our product evaluation and transformation program.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Cultivate and drive a strategic roadmap of cross-functional initiatives intended to maximize the value of return products upstream within the return product journey.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Partner cross-functionally with groups company-wide, including Fulfillment Centers, Home Delivery Operations, Product, Finance, Transportation Logistics and Process Definition to drive alignment and execution against innovative solutions to challenging operational problems intended to improve profit recovery from returns.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Understand strategic business goals and deliver innovative strategies and solutions for achieving those goals and navigating roadblocks.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Analyze and report out on performance, clearly articulate successes and opportunities to senior leadership.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Travel to Wayfair warehouse operations and build relationships with operational partners.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to the development of tools and processes that drive efficiencies for the team and simplify the day-to-day operations.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Be a great teammate! We seek candidates with a positive attitude, collaborative spirit, passion for solving problems, and a sense of humor.</span></li>


<p><strong>What You'll Need</strong></p>


<li style="font-weight: 400;"><span style="font-weight: 400;">MBA or other graduate degree in management consulting, retail management or other supply chain related field preferred, but accomplished professionals will always be considered.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">2+ years management experience, including proven success in building and scaling teams.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">5-8 years total experience.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Evidence of “scrappy-startup-execution” and a track record of taking on ambiguous, big challenges and delivering despite obstacles, limited resources, or landscape ambiguity.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Senior presence; able to clearly and consistently work side-by-side with a broad range of senior and cross-functional leaders to achieve objectives.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Articulate and persuasive communication skills, both written and verbal.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">An inclusive and open leadership style.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to manage and prioritize projects, and to delegate tasks appropriately.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable with managing ambiguous problems, applying data-driven frameworks to drive a roadmap to tackle opportunities and track record of execution against roadmap.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Innovative problem-solving skills – dissect and determine root causes of problems and implement solutions.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable analyzing large data sets and using that analysis to drive business plans and priorities.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experiencing navigating complex organizational structures and multiple stakeholders</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">An ability to hit the ground running – a confident, entrepreneurial self-starter.</span></li>

</ul><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p></div>