
Job Information
American Express Global Business Travel Sr. Manager of Strategic Relationship Management in Boston, Massachusetts
The Client General Manager within GBT is primarily focused on driving continued mutual value to the buyer-seller relationship though the development and ownership of a holistic overall relationship strategy, the ongoing cultivation of a true business partnership between GBT and the client, and the deployment of comprehensive products, services, and solutions. It is a highly collaborative customer facing role with the expectation of ensuring alignment and seamless interaction within the GBT organization, such as Meetings & Events, Consultancy, GBT Travel Partner Network, etc.
The CGM provides strategic insights and relationship management to a portfolio of US Headquartered clients and prospects with air volume between $5M and $20M. Majority have a global footprint.
Responsibilities:
Main point of contact for clients, Liaison to internal partners
Own the business review and account plan for each client within the portfolio
Lead client retention and revenue growth plans – Develops strategic business growth plan for allocated account portfolio
Identify client’s vertical market, supplier and industry trends for growth opportunities
Design Travel Program Spend Strategy (Policy Consulting)
Design and Delivers the Technology Road Map
Develops and implements strategic initiatives and GBT brand strategies to exceed key performance metrics including negotiating contracts with commercial terms securing revenues that exceed targets from GBT products, services and solutions
Quarterly review of company earnings, executive presentations and company news to recommend adjustments for the business account plan
Generate sales, builds expansion and retains key clients by identifying new sales opportunities within existing accounts
Focus strategy on Supplier Revenue (i.e. NetFares and Hotel Attachment rate plan)
Manage Account Relationships/Builds Strategic Relationships with Customer and ensure a robust WOI
Conduct bi-annual strategy session with our business partners to update the strategic account plan
Drive alignment within the organization and company around the client’s business, account strategies, objectives
Ensure action and responsiveness to the customer by all partners
Liaise with GSD partners in the design of service platforms
Act as the internal voice of the client by developing a deep understanding of the customers’ business needs at a C Level down to the travel department in order to deliver recommendation
Sell Premium Revenue by developing and negotiating proposals and strategy for consulting, meetings and product engagements
Develop and demonstrates deep travel Industry insights / Competitive Understanding; leverages this to “teach” the customer
Identify and leverages B2B opportunities / synergies
Interpret overall T&E compliance and leakage reports. Develops and delivers compliance and communication plan to client.
Fully understand and effectively leverage balance of trade
Client on boarding and product implementation, maintenance and training (including New DK requests, Travel Alerts, new user ID creation for reporting, client configuration changes)
Facilitate with MI the setup and maintenance of management information reporting profile, DK’s, and reporting troubleshooting
Facilitate Implementation of new business to include coordination with TPN offices
Update SFDC as directed
Additional Required Skills and Experience:
B2B Business Development and Sales
Executive Relationship Management
T&E Industry Expertise
Pipeline Management
Complex Deal Construction
Consultative Problem Solving
Strategic Business Planning
Knowledge of and use of the Challenger model
Proposal Writing
Negotiation Skills
Global Expansion implementation
Written / Oral Customer / Internal communication
Salesforce, Word, PowerPoint, Microsoft Outlook and Excel Skills
Strong time management and organizational skills
Location
United States - New York - Virtual Location
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/)
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