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Zoom Sr. Manager, Corporate PR in Boston, Massachusetts

Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment.

The Senior Manager, Corporate PR will lead the strategy and execution of corporate communications programs, including media strategy, media relations, corporate messaging, and issues management to protect and advance Zoom’s corporate reputation. We are looking for an experienced PR professional that thrives in a fun, fast-paced, and collaborative environment, and considers themself to be a strategic storyteller. This role will report to, and closely partner with, the Global PR & Executive Communications Lead.

Aside from business critical communications, including, but not limited to, financial and business news, culture, diversity, equity and inclusion (DEI), community impact, environmental, social, and governance (ESG), and issues management; you will collaborate with a broad range of internal partners and will work closely with other members of the corporate communications team, in tight collaboration with the senior leadership. This individual will be responsible for articulating company strategy, growth opportunities, trending topics (such as the future of work), and social impact; highlighting the assets and advantages that distinguish Zoom in the marketplace and in the community; positioning Zoom with relevant media in order to drive perception change; and helping address reputation issues and manage crises.

This position will join a global team that works to creatively and effectively craft Zoom’s narrative to support key business priorities and strategies. The individual will be counted on to work collaboratively within Zoom’s matrixed organization and to help provide critical thinking, strategy, and seamless execution to the corporate communications function.

RESPONSIBILITIES

  • Drive strategic, ongoing media programs that advance Zoom’s narrative across corporate topics: business and financial momentum, culture, and corporate responsibility

  • Identify trending themes/narratives where Zoom should insert a point of view

  • Partner tightly with the other teams within communications, marketing and other parts of the organization to ensure tight alignment of messages and narratives

  • Train and equip key spokespeople; secure and support media and speaking opportunities

  • Develop relationships with media, with the intent of securing positive sentiment and coverage on behalf of Zoom

  • Conduct ongoing analyses of key market issues and trends for which Zoom can provide a point of view

  • Regularly evaluate communications effectiveness and implement new approaches and strategies to improve engagement

  • Take into account competing and changing priorities, resources, and time demands to produce an overall strategy and plans that are realistic and achievable

  • Manage a small team of PR professionals

    REQUIREMENTS

  • BA/BS degree in Communications, Public Relations, Journalism, English, or a related field, or an advanced degree preferred

  • 10+ years of PR experience; preference for a combination of in-house and agency experience in the software/technology industry

  • Thrive in a fast-paced environment

  • Strong verbal and written communication skills

  • Business maturity and experience working with senior executives

  • Demonstrated strength in working collaboratively with and across a variety of global, cross-functional teams

  • Strong organizational skills and ability to manage multiple priorities in a fast paced and dynamic working environment.

  • Consistent track record of success in advancing corporate reputation agendas among press and key influencers

  • Strong network of media relationships

  • Team player with low ego willingness to do what it takes to get the job done

Explore Zoom:

  • Hear from our leadership team (https://urldefense.com/v3/__https://youtu.be/7i2o_tszj5g__;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog (https://blog.zoom.us/category/company-news/)

  • Zoom with us!

  • Find us on social at the links below and on Instagram (https://www.instagram.com/zoom/)

Zoom helps people and businesses stay connected so they can get more done together. We’re the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We're also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries.

From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.

Our core value is Care. To show our employees we care about their happiness and recognize their value, we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Our CEO, Eric S. Yuan, founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We're proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service, winner of the 2020 Forbes Cloud Computing Awards for Best Product, winner of the Frost & Sullivan 2021 Connected Company of the Year award, and a Leader in the IDC MarketScape for European Collaboration Tools for Education, 2020.

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