Job Information
Akima Sr. Help Desk Technician in Boston, Massachusetts
Sr. Help Desk Technician III will perform desktop software and peripheral device support to ensure the smooth operation of unclassified systems. Responsibilities will include installing and configuring approved software, performing release management, and delivering local Touch Labor services for troubleshooting and updates. Additionally, you will contribute to the configuration and maintenance of end-user devices, including computers, laptops, copiers, printers, scanners, and Multi-Function Displays (MFDs). The ideal candidate will bring a minimum of five years of help desk experience, a solid understanding of Microsoft OS, and expertise in Active Directory, Group Policies, and network troubleshooting. If you have a passion for resolving technical issues, excellent communication skills, and a customer-centric approach, we encourage you to apply.
This Hybrid position requires that you reside and work within commuting distance from U.S. Army Natick Soldier Systems Center (NSSC) in Massachusetts.
Responsibilities
Supervises the day-to-day operations of the help desk.
Identifies, researches, and resolves complex technical problems.
Creates and manages escalation procedures and ensures service levels are maintained.
Documents, tracks, and monitors problems to ensure resolution in a timely manner.
Coordinates problems with appropriate technical, professional, and service personnel, along with users who reported the problem.
May assist with calls related to computer software and hardware or inquires.
May talk to user to learn steps used and source of error; answering questions, applying knowledge of computer software, hardware, and procedures; determining cause of problem.
Leads and directs the work of other employees.
Supervisors typically have authority for personnel decisions related to hiring, performance, or disciplinary actions of subordinate employees.
Qualifications
Active Secret clearance.
Minimum High School Diploma/GED.
Minimum three (3) years of experience working in IT or service desk environment.
Current unexpired CompTIA Security+CE certification, and or IAT-Level-II equivalent (IAT-Level III also acceptable).
Job ID
2025-16363
Work Type
Hybrid
Pay Range
$53.70 - $57.70 per hour
Benefits
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company Description
Work Where it Matters
Five Rivers Analytics (FRA), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At FRA, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, FRA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, FRA delivers streamline operations in support of an increasingly fast-paced, complex, and dynamic digital environment.
As a FRA employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).