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Thermo Fisher Scientific Sr. Director, Product Portfolio Management - Services Connected in Boston, Massachusetts

Sr. Director, Product Portfolio Management, Services Connected

Location: US - Remote

When you’re part of the team at Thermo Fisher Scientific, you’ll do meaningful work, that makes a positive impact on a global scale! Join 90,000 colleagues who bring our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. You’ll find the resources here to achieve your career goals and help take science a step beyond by developing solutions for some of the world’s toughest challenges. This includes protecting the environment, making sure our food is safe, and helping find cures for cancer.

We are looking for a Sr. Director, Product Portfolio Management supporting our Services Connected programs. This is a new role in Instrument and Enterprise Services that sits under the Services Marketing Center of Excellence reporting to the VP, Service Marketing & Strategy. This role will be responsible for crafting the requirements, processes and infrastructure to build and champion a customer oriented Global Product Portfolio Management organization that drives the upstream marketing of innovative service solutions. The leader will lead all aspects of work for new service solutions & ongoing service product improvement as well as leading the full lifecycle of those solutions. The team for Services Connected is responsible for product development and delivery teams are focused to deliver the minimal viable product requirements that delivers on customer expectations, and market needs. This leader will support the New Service Product Development process, Marketing requirements, and work in conjunction with business units/divisions, functional partners, and marketing counterparts to support the prioritization and commercialization of these service solutions. The leader will also partner with Business Development to ensure that we have a successful Global Go-to-Market strategy, launch support materials and a customer centric approach to drive uptake of these solutions.

Key Responsibilities:

Portfolio Strategy Development

  • Lead the incorporation of market and customer insights to form the product strategy for the overall Services Connected portfolio to drive growth

  • Develop a product/features/functionality prioritization framework to guide discussions and decisions around the future roadmap of new and improved solutions

New Product definition & Go-to-Market Launch Planning

  • Drive the team to incorporate the Voice of the Customer (VOC) & market insights gathering to support the successful development & deployment of service product solutions

  • Guide business success through impactful customer facing product launches, inquisitive lifecycle decisions and evolution of product solutions

  • Provide key financial oversight: Product price corridors, new product forecasts, AOP investments & returns, reason justifications & team budget management

  • Focus on laying out a product portfolio vision that is differentiated and delivers outstanding value based on customer frictions points and needs

  • Coordinate success metrics, and product marketing timeline and commercial launches

Driving Alignment Across Businesses and functions

  • Lead discussions and alignment with key team members across all functions to ensure success

  • Drive a high-level of clarity with businesses by sharing key metrics and plans for improvement

  • Communicate early and often the portfolio strategy, service launch plans, and key success criteria with business leaders and their teams to ensure consensus and support

Product Lifecycle Management & Monitoring

  • Lead all aspects of the health of the services product portfolio to ensure solutions remain relevant or are updates to evolve with the changing customer needs

  • Guide team to put in place End-of-Life (EOL) marketing plans that include product migration and service support ramp downs in order to minimize customer and business disruption

Team Development

  • Create, implement, supervise and refine Marketing Excellence framework for the Product Portfolio Marketing teams

  • Develop appropriate leadership forums for reviews and critical issues, team & partner communications

  • Nurture and develop members of the team


  • 15+ years of Tried experience and knowledge

  • Bachelor’s Degree in business or related field

  • Previous experience in leading Global Product Management & Marketing teams

  • Sales & Software experience a plus

  • A Services background or solid customer experience background

  • Marketing product development and launch experience a requirement.

  • Experience launching global digital, services or technical solutions preferred

  • Shown business partner influencing outcomes across business divisions and teams

  • Strong customer engagement attitude and commercial experience

  • Experience leading large workstreams and ground-breaking initiatives

  • Strong leadership skills and proven track record to adapt leadership style to different situations and people

  • Experience working in environments with strong cross functional/Matrix collaboration

  • Outstanding attention to detail and strong process difficulty with continuous improvement mentality.


We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits!

Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

EEO/Reasonable Accommodation:

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.