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Blue Cross Blue Shield of Massachusetts Sr. Director, Portfolio Agile Transformation in Boston, Massachusetts

Ready to help us transform healthcare? Bring your true colors to blue.

The Senior Director for our Agile Portfolio Management Office will drive high-quality, effective program management of Scaled Agile (SAFe) portfolios. This role will report to the Vice President of Strategic Corporate Portfolio and Agile Transformation and will work closely with the ET Portfolio Directors and Release train leads to monitor and drive effective execution, eliminate barriers, and enable our teams to deliver on their commitments. This newly created position will be pivotal in driving change and reimagining how we operate within and across functions to deliver key enterprise initiatives. The undertaking to shift to a product and platform model, enabling the end to end process from ideation through delivery with defined OKRs. The Agile portfolio transformation Sr. Director will oversee required changes in the operating model.

The Senior Director will be a key cross-functional collaborator interfacing with Enterprise Technology partners, Corporate Strategy, Operations, Marketing, CX & Digital and Product Owners to create value within and across these functions and incrementally transform the corporate portfolio and processes.

With a successful End to end portfolio execution, a focused blend of business process management, change management, strategy and operational experience, this leader will guide the business and Enterprise technology through transformational change that includes developing actionable plans to transform the corporate portfolio to refine and optimize the end to end workflow striving for process excellence.

Key Responsibilities

  • Plan Shift from Project to Product-aligned organizational structure and execution

  • Champion enterprise strategy execution and adoption of OKRs to accelerate time to customer value

  • Mobilize Program Increment (PI) Planning

  • Support Multi-year Product Roadmap planning

  • Capacity planning

  • Mature enterprise alignment and Intake processes

  • Strategy Formulation and Translation Support

  • Re-invent/Improve Assessments

  • Refine portfolio governance structure to ensure successful portfolio execution, including preparation for and facilitation of weekly progress reviews, quarterly program increment (PI) planning sessions and other program-level ceremonies (scrum of trains, program demos)

  • Own & manage communication to ensure all portfolio participants have latest information & clear action plans

  • Select, design, and interpret agile work management reports from CA Agile Central to drive meaningful discussion on current performance and areas of improvement

  • Work across departments and other portfolios to break down barriers in effort to enable teams to reach their goals; includes risk and change management processes. Partner to help facilitate resolution of cross-program dependencies

  • Ensure program makes best use of, and stays within, its budget while delivering high-quality results, through partnership with Finance.

  • Prepare executive updates on overall portfolio progress, risks, and next steps

  • Identify and pursue opportunities to fine-tune and improve program execution

  • Lead and or collaborate with a team of directors, senior managers, and process engineers who partner with cross functional leadership on process improvement, transformational change.

  • Collaborate with enterprise cross functional leaders in prioritization of initiatives as well as the development of an overall portfolio strategic roadmap that supports the CX/Digital, Medicare, and provider and Operational roadmaps.

  • Demonstrate exceptional stakeholder skills, communicating to generate support for recommendations among business leaders across the organization

  • Identify and mitigate conflicting departmental goals and influence change to performance objectives to align with business process improvements

  • Work with limited direction, usually within a complex and often ambiguous environment

  • Requirements

  • 10+ years total experience with proven success at a director or above level managing a complex portfolio

  • Bachelor’s degree or equivalent experience. MBA highly desired, or advanced university degree

  • Experience leading high engagement, cross-functional strategy execution

  • Excellent verbal and written communication (story telling) skills

  • Effective interaction with senior executives and experience creating presentations and presenting to all levels of an organization and presentation skills; Advanced MS Office skills

  • Master Black Belt, Project Management, Lean and/or Six Sigma, and/or Change Management Certifications highly desired

  • 10 years of program management experience with proven Agile and facilitation skills;

  • Scaled Agile Framework (SAFe) certification desired

  • Significant experience developing, implementing, and tracking metrics, data analysis and reporting at the organizational level

  • Demonstrated ability to drive cross-functional teams to meet business objectives and influence co-workers while fostering strong working relationships

  • Expert facilitation skills

  • Ability to navigate through ambiguity, set direction, and influence those not under direct line of management

  • SCRUM Master experience required

  • Healthcare experience preferred.

LocationBostonTime TypeFull time

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.

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