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FIS Global Sr. Director of Strategic Planning in Boston, Massachusetts

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

10 - 15%

Job Description

In 2019, FIS further strengthened their position by acquiring Worldpay, a global leader in the eCommerce and payment technology spaces. Integration is well ahead of schedule, with revenue integration consistently beating estimates and increasing targets for both 2020 and 2022

FIS is a $10B public company and technology provider for merchants, banks, and capital markets. It has three operating segments:

▪ Banking Solutions : The banking solutions segment serves community, regional, and global banks, credit unions and commercial lenders, government institutions, corporations, and more. Solutions allow our clients to borrow, save, pay and invest, and they range across core processing, digital channels, card and loyalty, fraud and risk management, small business and corporate treasury, wealth and retirement, back office, and more. Over 49% of total revenues currently are driven from this segment.

▪ Merchant Solutions : The Merchant solutions segment is the fastest growing segment within FIS and serves large and fast-growing targeting internet-led multinationals with complex payment needs supported by vertical expertise in their eCommerce business. Their solutions provide local in-store, online and mobile payment acceptance solutions for merchants, from large corporates to small and medium-sized enterprises (SMEs/SMBs) and micro merchants with a focus on integrated payments for SMEs/SMBs. Approximately 32% of total revenues currently are driven from this segment.

▪ Capital Market Solutions : The Capital Market segment serves investment banks, investment managers, securities and trading firms, corporations, and insurance companies, and more. Their solutions provide for the full transaction processing lifecycle, risk management and compliance across multiple asset classes and lending structures.

Spanning both the Sell and Buy side of the financial services industry, we enable our solutions through our managed and professional services offerings. Approximately 19% of total revenues currently are driven from this segment.


The Sr. Director of Strategic Planning will report directly to the GM of Enterprise Payments for North America. This strategic position focuses on ensuring that the organization is being run smoothly and effectively. Being effective in this role requires a natural aptitude for building strong, trusting partnerships across the organization. The Sr. Director of Strategic Planning will be responsible for handling internal communications as well as representing the GM in several cross functional teams. This person anticipates needs and demands and works to provide logical, innovative, and creative solutions without explicit instruction. S/he will be expected to communicate changes in prioritization and decision-making efficiently and be capable of carrying out multiple projects while effectively prioritizing tasks according to the needs of the GM and organization.

Job Responsibilities

  • Provide a strategic sounding board to the GM, North America Enterprise to ensure that goals and objective are being achieved, and that priorities are being communicated effectively

  • Collaborating with executive team members to determine and prioritize business strategies

  • Determining key performance indicators and how to measure team performance

  • Work with cross functional teams including product, finance, and compliance to ensure North America team priorities are being represented and achieved

  • Serve as primary liaison for internal communications including monthly all hands and updates

  • Actively enable the efficiency of business operations from behind the scenes.

  • Ensure that long-term projects are executed in an efficient, cost-effective and diligent manner

  • Interact with internal staff members to conduct and oversee preparation of briefing materials for key meetings

  • Own strategic initiatives for North America

    Examples of the scope of activities for this role are:

  • Owner and source-of-truth for all team KPIs and related reporting

  • Owner of North America payments strategic plan

  • Rigor test content and targets delivered by teams

  • Identify cross-team interdependencies and manage issue resolution

  • Work with cross functional teams to establishes objectives, plans, and budgets, typically working with corporate senior management for setting strategic direction

  • Manages business metric activities including predictive modeling, trend analysis and other data analytics.

  • Develops strategies and communications for monthly all hands, monthly updates, and team off-sites.

  • Drive weekly Exec staff meeting

    What you Bring

  • Requires strong business skills, financial management and planning skills, long-term vision, and executive presence.

  • Demonstrated skills around learning new industry and products quickly.

  • General knowledge of payment solutions technology a plus

  • Requires expert negotiation and communication skills, both written and verbal.

  • Communicates ideas or position on a variety of issues in a clear, concise, and professional manner to managers, employees, and clients at all levels.

  • Strong presentation skills

  • Requires strong management, organizational, team building, coaching, and mentoring skills.

  • Demonstrated skill in productivity, planning, and workload management.

  • Requires effective decision-making and problem-solving skills.

  • Strong analytical, statistical, and problem-solving skills.

  • Requires ability to establish and maintain effective working relationships with all levels of management, employees, clients, and public.



Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. (

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here ( supplement document available here (

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.