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Bank of America Sr. Digital Product Manager in Boston, Massachusetts

Sr. Digital Product Manager

Charlotte, North Carolina;Boston, Massachusetts; Los Angeles, California; San Francisco, California

Job Description:

The Digital, Design and Delivery (D3) team is responsible for Bank of America’s digital experiences, including our award-winning native mobile apps and websites. This position will be responsible for product management of features and projects in support of the Service Center program, including scoping, requirements, risk assessments, go-to-market planning, statusing, and partnering tightly with design, line of business and tech leads to manage deliverables and timelines. The role provides an opportunity to work across partner organizations, such as legal and risk, and Client Servicing, as well as across brands. The Service Center program aims to transform digital self-service across mobile and online banking by enabling proactive and reactive servicing workflows, transforming our client experiences, and concurrently reducing phone calls. In addition to digital experience, the ideal candidate will have strong Business Analyst, Project Management and Relationship Management skills.

Specific responsibilities include:

-Deep working application of all Product Management activities including requirements and use case writing, acceptance testing, legal/risk/compliance process management, production certification, scope negotiation and risk/reward trade off

-Working in close partnership with design research and design execution to delivery high quality, successful features to clients

-Understanding the customer needs as they relate to your product via direct feedback, usability results, channel delivery expectations and being able to synthesize into executable requirements

-Maintaining control processes to safeguard digital experiences

-Developing strong relationships with our Technology, Experience Design, Marketing, Corporate Communications, Legal, Risk and Compliance partners

-Interacting with all levels of management across line of business, technology and product organizations across all customer-facing LOBs (Consumer, Merrill, Private Bank and Benefits Online)

-Owning go-to-market and end-of-market activities for feature rollouts, inclusive of associate readiness and marketing across all LOBs

Required Skills

-Knowledge of mobile technology with 5+ years of experience in digital product/project management

-Deep business analyst skills including requirements writing, scope negotiation, detailed testing

-End to end product management experience from strategic planning for owned features, project work and health & control management

-Excellent communication and writing skills; ability to communicate effectively with all levels of management within the organization

-Detail oriented and strong ability to quickly identify and resolve issues

-Able to navigate a highly matrixed, complex organization to derive best solutions that meet the organization goals

-Ideal candidate will possess both a strategic thinking expertise as well as an ability to plan and execute tactical actions to implement strategic objectives

-Proven effectiveness in fast-paced, demanding, client-driven environment

-Demonstrate a positive, pro-active can-do attitude

Desired Skills:

-Proficiency with Agile project lifecycles and deliverables

-Advanced MS Excel and Power Point skills

-Assemble executive-ready updates  

Job Band:

H4

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday-Friday 8a-5p

Referral Bonus Amount:

0

Job Description:

The Digital, Design and Delivery (D3) team is responsible for Bank of America’s digital experiences, including our award-winning native mobile apps and websites. This position will be responsible for product management of features and projects in support of the Service Center program, including scoping, requirements, risk assessments, go-to-market planning, statusing, and partnering tightly with design, line of business and tech leads to manage deliverables and timelines. The role provides an opportunity to work across partner organizations, such as legal and risk, and Client Servicing, as well as across brands. The Service Center program aims to transform digital self-service across mobile and online banking by enabling proactive and reactive servicing workflows, transforming our client experiences, and concurrently reducing phone calls. In addition to digital experience, the ideal candidate will have strong Business Analyst, Project Management and Relationship Management skills.

Specific responsibilities include:

-Deep working application of all Product Management activities including requirements and use case writing, acceptance testing, legal/risk/compliance process management, production certification, scope negotiation and risk/reward trade off

-Working in close partnership with design research and design execution to delivery high quality, successful features to clients

-Understanding the customer needs as they relate to your product via direct feedback, usability results, channel delivery expectations and being able to synthesize into executable requirements

-Maintaining control processes to safeguard digital experiences

-Developing strong relationships with our Technology, Experience Design, Marketing, Corporate Communications, Legal, Risk and Compliance partners

-Interacting with all levels of management across line of business, technology and product organizations across all customer-facing LOBs (Consumer, Merrill, Private Bank and Benefits Online)

-Owning go-to-market and end-of-market activities for feature rollouts, inclusive of associate readiness and marketing across all LOBs

Required Skills

-Knowledge of mobile technology with 5+ years of experience in digital product/project management

-Deep business analyst skills including requirements writing, scope negotiation, detailed testing

-End to end product management experience from strategic planning for owned features, project work and health & control management

-Excellent communication and writing skills; ability to communicate effectively with all levels of management within the organization

-Detail oriented and strong ability to quickly identify and resolve issues

-Able to navigate a highly matrixed, complex organization to derive best solutions that meet the organization goals

-Ideal candidate will possess both a strategic thinking expertise as well as an ability to plan and execute tactical actions to implement strategic objectives

-Proven effectiveness in fast-paced, demanding, client-driven environment

-Demonstrate a positive, pro-active can-do attitude

Desired Skills:

-Proficiency with Agile project lifecycles and deliverables

-Advanced MS Excel and Power Point skills

-Assemble executive-ready updates  

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-21085000

Band: H4

Manages People: No

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Jami Britt

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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