Santander Bank, NA Sr. Associate, Product Management in Boston, Massachusetts

Sr. Associate, Product Management - 1807337



Santander’s Commercial Banking Division is an active provider of capital, treasury management and risk management solutions to thousands of small and mid-sized companies in the northeast and across the country. We also have expertise and provide service to specific industry sectors including real estate, asset based lending, energy, education, health care and government.

Our clients rely on the strength of Santander’s balance sheet and the degree to which our relationship managers understand their businesses in order to develop the most relevant and compelling solutions. In addition, Santander’s significant international presence in regions around the world uniquely positions us to help companies grow their business, both near and far.

Santander’s Working Capital Channels product set allows clients to simplify, automate, and digitize payment processing for our clients with Santander and their counterparties, allowing the Bank to cement and grow the payment business. Reporting to the Head of Working Capital (WC) Channels, the WC product manager will assume product management responsibility flagship WC channel solutions such as Enterprise Payment Link and Nexus to deliver on a growing set of capabilities to differentiate the bank and win in the marketplace.

Position Duties and Responsibilities

  • Own key WC channel solutions end-to-end, ensuring each is meeting client expectations and revenue projections while managing risk

  • Effectively partner across functions and disciplines to deliver projects on time, per plan. Orchestrate a comprehensive go-to-market plan for each to maximize client adoption.

  • Collaborate with Project Management and Technology to develop compelling business plans to help position product enhancements for investment funding

  • Assume a business role in managing day-to-day interactions with third parties and vendors supporting the channels

  • Collaborate with Client Service/Onboarding and Operations to deliver on client expectations while reducing operational risk

  • Work with Revenue Management and the Client team to refine WC channel pricing strategies to profitably grow the business

  • Partner with client teams and Technical Sales Consultants to incorporate market and client feedback into the product roadmap. Act as a product expert to help win new business.

  • Manage risk: create and reinforce the risk culture within the group, and across support functions At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.



  • 7 to 10 years experience in Transaction Banking, undergraduate degree or equivalent work experience.

  • Demonstrated track record in delivering complex products to market, on time and per plan.

  • Proven ability to influence stakeholders across the firm to get things done

  • Skilled in process redesign, project management, and leveraging technology to drive efficiency

  • Strong knowledge of transaction banking products (US and international), with an understanding of banking infrastructure and standards, including SWIFT, NACHA, and messaging standards. CTP (certified Treasury Professional) certification preferred, but not required.

  • In-depth understanding of how our clients use transaction banking products and channels, including extensive knowledge of payment transmission methods, security protocols and file formats (e.g. EDI, ISO), and how to position each in practical terms with clients

  • Strong internal and client communication skills, with the ability to tailor the message for both C-level decision makers and front-line associates. Become a trusted and credible business partner.

  • A strong work ethic and a passion to continuously learn –with a proven ability to drive change and excel in a fast-paced entrepreneurial environment.

  • Proficiency in Microsoft Office - Word, Excel, PowerPoint, Access and familiarity with banking internal systems

Job : Product Management
Primary Location : Massachusetts-BOSTON-28 State Street - 06560 - 28 State Street


Organization : Commercial Banking (4700)
Schedule : Full-time
Job Posting : Nov 26, 2018, 5:00:00 AM