Massachusetts Creative Jobs

Solution Delivery Manager, Market Research Solutions - Brand Operation Services

Unanticipated risks have great consequences for clients. That's especially true today as new risks and complexities brought on by regulatory mandates, rapidly evolving technologies, and the digitalization of business operations are disrupting traditional business models. Deloitte Risk and Financial Advisory's Hybrid-Operate teams deliver next-generation managed services and advanced technology products to help organizations solve complex problems on a long-term basis. Teams do this by bringing together advanced analytics, robust domain knowledge and experience, and strong technology products to help clients monitor, manage, and measure their operational environment for risk.

We are looking for a Solution Delivery Manager, Market Research Solutions to join our growing team. The manager is responsible for ensuring clients are receiving significant value from Brand Operations Services, a Deloitte business suite of market research and other service offerings, by routinely delivering insights and recommendations based upon detailed analysis and industry trends drawn from primary research. The Manager will coordinate and lead the efforts of a cross-functional team to ensure a seamless client experience. Strong analytical, project management, research operations and people skills-with a blend of creativity-are required.

As a Manager, it will provide you excellent potential for:

• Playing a lead role in designated tasks of the project team in gathering, organizing and analyzing data

• Making major contributions in assuring products/deliverables meet contract/work plan

• Strong potential for growth and acceptance of additional responsibilities

The work you will do

Analytical Insights

• Continuously analyze robust sets of data and disseminate findings/recommendations to client stakeholders.

• Maintain functional expertise of market research and statistical modeling techniques.

• Design data collection and measurement programs in accordance with client objectives and specifications. These include being able to design and build surveys, discussion guides, and methodology and analysis/banner plans.

• Provide integrated analytic solutions that uncover insights and influence client decision-making.

• Create and lead routine client presentations that summarize findings and communicate recommendations.

• Usage of advanced analytics techniques and programming (conjoint analysis, excel macro programming, discreet choice, etc.).

• Facilitate and analyze qualitative research activities, including focus groups (online, in-person) and in-depth-interviews.

• Provide analytical guidance to internal stakeholders.

  Project Management

• Oversee the successful launch of primary research client engagements through ongoing coordination of Deloitte practice groups (e.g., sales, operations, technology).

• Lead new client engagements, including sales transition, contracting, strategic planning, design, development, launch, and closeout/invoicing.

• Design conceptual frameworks for deploying client strategies.\Establish and maintain project plans that are executed on-time and within budget.\Coordinate internal Deloitte resources and third-party sub-contractors (commercial panel providers, facilities, etc.) to ensure deliverables are produced in accordance with client expectations.

• Manage multiple client engagements and projects (both internal and external) at any given time.

• Ability to become proficient in and navigate the internal processes and databases to appropriately manage projects to Deloitte's needs.

  Business Development, Relationship Management and Client Retention

• Develop, maintain, nurture, and expand internal and external client relationships, becoming a trusted strategic advisor.

• Uncover underlying needs to guide the client strategic planning process.

• Proactively organize and transfer intellectual capital to clients and internal Deloitte stakeholders.

• Remain knowledgeable and current of Deloitte service offerings, client business conditions, and industry trends.

• Continuously support and advise clients on strategic initiatives related to Deloitte engagements.

• Participate in new client RFPs, presentations, and the general sales process.

• Source new business opportunities across various industries and sectors.

• Lead scoping and pricing discussions for potential primary research projects with both internal Deloitte and external clients

  The successful Solution Delivery Manager will demonstrate the following attributes:

• Proven knowledge of market research, statistical modeling, and measurement program design.

• Strong quantitative skills, capable of interpreting multiple data streams and uncovering insightful conclusions

• Ability to adopt a pragmatic approach to dealing with situations where confidentiality is important or where our work is of a sensitive nature

• Independent thinker and resourceful problem solver with an ability to exercise mature judgment

• Takes ownership and drives toward a successful outcome

• Can see the big picture and naturally looks for what other client problems the team can solve

• Ability to work independently and in teams to manage multiple task assignments

• Strong oral and written communication skills; including presentation, interpersonal communication, and facilitation skills

• Brings a genuine approach to day-to-day dealings that includes the highest ethical standard

• Ability to manage multiple partners including external team

• Ability to manage multiple stakeholders and maintain professional relationships

• Acting as a leader in a team environment

Required Qualifications

• Bachelor's degree in Business, Analytics, Market Research or equivalent work experience

• 6+ years of direct market research, client management, analytics/data science, and/or consulting experience with a proven record of successfully leading long-term client engagements

• Advanced proficiency in Microsoft Office Suite - specifically Microsoft Excel (e.g., pivot tables, data validation, macros, general modeling) and Microsoft PowerPoint (e.g., executive-level presentations)

• Demonstrated project management experience

• Ability to travel up to 25%

Preferred Qualifications

• Experience in analytics tools such as SPSS a plus

• Prior consulting experience

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.