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Salesforce.com, Inc Solution Architect/Sr. Solution Architect, Public Sector in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Job Description

The Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.

Solution Architects are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.

Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard methodologies by engaging with the cloud-specific practices teams. They will chip in both internally in their Community and externally in the marketplace.

YOUR IMPACT: Responsibilities

Salesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform authority to the company’s largest, most sophisticated enterprise customers. Here are some salient responsibilities the role entails -

  • Serve as a trusted advisor to the client

  • Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise

  • Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value

  • Work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization

  • Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution

  • Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners

  • Review and accurate project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

  • Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

MINIMUM QUALIFICATIONS

  • 5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work

  • Extensive experience with configuration and customization on the Salesforce platform

  • Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

  • Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs

  • Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

  • Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customers

  • Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

  • Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience

  • Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams

  • A great listener with the ability to connect with people in diverse roles

  • Resourceful and entrepreneurial thinker who can work through and solve problems

  • Possible travel of about 25%, but exact travel requirements will vary based on customer.

  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

PREFERRED QUALIFICATIONS

  • Tried results in delivering high value business outcomes applying an agile approach

  • Confirmed results leading customer and/or partner success stories

  • Relevant Salesforce certifications and consulting experience are strongly recommended

PUBSEC APPENDIX

  • Experience working with Salesforce GovCloud or GovCloud Plus is desired

  • Ability to acquire Public Trust Security Clearance (or higher) is a plus

  • Any type of previous or current successful adjudications on HSPD-12 or other types of federal security clearances is a plus

For Colorado-based roles: Minimum annual salary of $86,800. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc (http://salesforce.com/) . and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc (http://salesforce.com/) . and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc (http://salesforce.com/) . and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc (http://salesforce.com/) . or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

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