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Salesforce.com, Inc Senior/Staff/Lead Technical Writer in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Senior/Staff/Lead Technical Writer, Revenue Cloud

Hello! We’re the Revenue Cloud Content Experience team. We help the world’s most recognized brands create innovative, personalized shopping experiences across mobile, social, web, and more!

Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience team in an Agile development environment to produce interactive training (https://trailhead.salesforce.com/en), in-app assistance, help, guides, and videos for administrators, users, and developers. We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.

You’re a problem solver with excellent people skills who knows what your customers need. You have proven experience writing easy-to-read help, UI text, and guides, and creating videos, tutorials, and other user assistance for enterprise business applications. You're a great match if you're self-directed, passionate about technology, produce high-quality documentation, and understand how your work contributes to the overall success of the product. You understand that autonomy and teamwork aren’t opposing, but complementary, values. You will support scrum teams located in the U.S. and India, and use the latest tools and processes in an Agile development environment to deliver the best work of your career!

Our Ideal Team Member

  • Has experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences. Maybe that means you have past experience as a software engineer, technical or marketing writer, or some other realm where engaging an audience with compelling content and storytelling is absolutely essential.

  • Has a creative side. We’re looking to push the envelope on authoring engaging and inspiring text that gives our users moments of delight without irritating them.

  • Knows that being a technical writer involves digging into what you’re writing about so you understand not just how it works, but why it matters to the people using it; serving as the voice of our users when collaborating with scrum teams; figuring out the best way to serve our customers; and finding ways of connecting with the folks who use our docs to get their feedback.

  • Has the flexibility and openness to adopt our team’s style, processes, and practices, but isn’t afraid to suggest improvements that will benefit our writers, our collaborators, or our customers.

  • Is an excellent juggler. Bonus points if you can literally juggle, but what’s most important is that you’re able to handle multiple tasks, projects, and initiatives at the same time while also keeping your cool.

  • Really enjoys working closely as part of a team, and has the people and communication skills to do that well, and can also carve out focused time in a busy day to get work done independently.

  • Loves writing for a variety of technical audiences—from admins to developers. You might have a favorite audience, but you can write content that's engaging and informative for anyone.

  • Knows how to gracefully accept feedback without taking it personally. Many folks across Salesforce, particularly executives, have strong opinions about the experience we present to customers. You’ll need to know when to push back and when to adopt.

Required Experience/Skills:

  • 5+ years of experience documenting software for technical audiences.

  • Ability to write clean, concise, and approachable content for diverse audiences.

  • Ability to quickly learn complex technologies.

  • Ability to work collaboratively and manage multiple deliverables within tight deadlines.

  • Strong team player with excellent communication skills.

  • Bachelor's degree in a technical, communications, or writing field, or equivalent experience.

Desired Experience/Skills:

  • Experience documenting CRM, SaaS, or enterprise-class client/server software.

  • Experience with source control software such as Perforce.

  • Experience with XML-based authoring tools such as Oxygen.

  • Knowledge of DITA and structured authoring.

  • Experience working in an Agile development environment.

  • Experience writing API documentation.

  • Working familiarity with code (able to read and maybe write samples).

For Colorado-based roles: Minimum annual salary of $65,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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