VMware Senior UX Writer - Opportunity for Working Remotely in Boston, Massachusetts
We're looking for a Senior UX Writer with experience in complex cloud applications to help us transform the cybersecurity industry. In this role, you’ll collaborate with cross-functional teams to design and deliver solutions that make it easy for our customers to make their organizations more secure. You’ll use your UX knowledge, experience, and judgment to help us move away from traditional manuals, designing and integrating lightweight, targeted assistance directly in the platform UI. Your UX content design skills are integral to the continued success of our industry-leading cybersecurity platform.
Job Role and Responsibilities
Drive the delivery of effective and engaging UX content and micro-content that enables users directly within the VMware Carbon Black Cloud, without recourse to long-form documentation
Collaborate with a global team of UX Designers, UX Researchers, Product, Engineering, and other stakeholders to define, design, test, and deliver iterative product solutions
Reduce complexity through clear and concise in-product messaging; articulate rationale for content choices; iterate based on feedback and analysis
Communicate complex cybersecurity concepts in concise, approachablelanguage, exercising judgment, and prioritizing the user experience
Inform your work by understanding customer needs, analyzing the industry, and auditing existing content
Work within our patterns to ensure consistency, adhere to brand voice, and increase user confidence
Evolve in-product content design patterns and define new design patterns,systems, and continuous delivery methods for in-product content and assistance
Mentor UX writers, lead UX Content projects and process improvements, andcontribute to the continued development of expertise and efficiency
5+ years of UX writing experience, preferably in complex cloud applications
Outstanding writing skills and an editor’s eye for grammar
Demonstrated understanding of the difference between in-line content andtraditional documentation, with a commitment to the first
Ability to influence others and advocate for the customer experience
Ability to parse complex technical ideas quickly and ask thoughtful questions to refine your understanding
Experience working independently, as well as with distributed, cross-functional teams to deliver iterative solutions and meet shared goals
Experience translating brand into product and aligning voice and tone across the customer experience
Ability to manage multiple projects simultaneously, managing time and expectations appropriately
Conversant in current technology and content delivery methodologies
Bachelor's Degree in English, Journalism, Communications, or a relateddiscipline
Experience working with Figma, Sketch, or other design software
Experience in the security technology space
Experience with UX design systems and open source frameworks
Experience with accessible design methodologies
Human Computer Interaction certification or Information Sciences coursework
Please include a link to your portfolio or work samples.
Where is this role located?
This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable, or the location agreed upon with your hiring manager. You will be expected to live within a number of time zones from your team as defined by your business.
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com .
Medical coverage, retirement, and parental leave plans for all family types
Generous time off programs
40 hours of paid time to volunteer in your community
Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Financial contributions to your ongoing development (conference participation, training, course work, etc.)
Wellness reimbursement and online fitness and wellbeing classes
This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.
Category : Engineering and Technology
Subcategory: User Experience
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2023-03-07
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
- VMware Jobs