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Pearson Senior Technical Writer in Boston, Massachusetts

The User Assistance team for Pearson Higher Ed creates user-focused, data-informed, accessible, web- and mobile-based content to help students and educators use our products to accomplish their goals. We work hard to make sure we’re in the right place at the right time, with just enough information to give our users the guidance they need, and we’re constantly working to raise the bar in both our writing and our delivery.

A culture of collaboration, with each other and with our partner teams, supports everything we do. As part of the Customer Success team, we get to work with people every day who have a passion for delivering exceptional customer experience, and have direct access to our users. We also work closely with product management, the Customer Service team, and the User Experience team to understand users’ questions and pain points, to make sure our content is as useful as it can possibly be.

REQUIREMENTS 

As the ideal new Senior Writer for the User Assistance team, you:

  • Have least 7 years of experience as a software technical writer creating accessible, user-focused, context-sensitive end-user content

  • Have a BS/BA degree with a technical background

  • Have a portfolio of writing samples showing versatility, creativity, and innovation

  • Are proficient with Madcap Flare (at least 3 years’ experience) and HTML editors

  • Have experience with Agile software development practices

  • Have excellent written English with a good sense of style and the ability to write simple, friendly content

  • Have experience working in a large, complex, and distributed organization, enjoy collaborating, and have the people skills to work well in teams

  • Can adapt to our current ways of working while also bringing your experience and expertise to help us improve

  • Master new products and features quickly and efficiently

  • Can work without managerial oversight, while keeping managers informed

  • Have a positive and imaginative approach to problem solving, can accept feedback gracefully, and have the experience and judgement to discern when to accept it and when to push back

Bonus points if you have

  • Experience writing for the educational community (instructors, students, and administrators)

  • Experience with a source control system like Bitbucket

  • Familiarity with JIRA

COMPANY SUMMARY 

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. With more than 20,000 employees operating in 70 countries, we combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. In everything we do, we aspire to be brave, imaginative, decent, and accountable.     

We value diversity, equity, and inclusion. We value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential. 

LOCATION 

Pearson Customer Success is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations. 

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.  

#LI-POST

Job: PRODUCT MANAGEMENT

Organization: Higher Education

Schedule: FULL_TIME

Req ID: 2269

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