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Humana Senior Product Manager in Boston, Massachusetts

Description

The Senior Product Manager plans, designs, conducts, and document customer discovery using existing or new scientific methods and theories to solve consumer and/or business problems; and improve, or generate new, products, and processes. Leads or coordinates cross-functional technology and business teams from design to delivery of fully-developed products that are ready for customer and/or business use.

Responsibilities

The Senior Product Manager plans, designs, and conducts complex customer discovery projects using existing or new scientific methods and theories to solve problems; and improve, or generate new products, and processes. Devises research methods; sets-up test & learn environments; coordinates builds - prototypes; Leads or coordinates cross-functional technology and business teams from design to delivery of fully-developed products that are ready for customer use. Estimates the costs, resources, and time required to conduct one or more product development initiatives and monitor the performance of these products to ensure targets are met. Monitors performance and recommends schedule changes, cost adjustments or resource additions. Investigates facts and develops solutions to problems during the design and development phases. Provides timely and accurate information and status updates to functional leaders. May be responsible for feasibility studies, field trials management, identifying product gaps, defining product requirements and engaging with customers to understand market needs and trends.

KEY ACCOUNTABILITIES

70% Product Management

  • Envision new products aligned to customer journey needs and business motivation model

  • Perform end to end value stream discovery and opportunity identification

  • Develop detailed, crisp business requirements and user stories that drives the product development life cycle

  • Define problems / opportunities using data & insights based on unmet needs of the customer by performing customer discovery, establish hypothesis for test & learn experiments and collect data for validation

  • Explore design concepts and problem solving opportunities with relevant technology and business teams for envisioning new products or improving the existing products

  • Scan and assess the internal and external healthcare ecosystem to identify potential areas for the development of new products

  • Prepare a business case for the product development investment (Prototyping for problem-solution fit and MVP pilot for Product-market fit)

  • Manage the product development process including the execution of pilots by collaborating with internal and external stakeholders to ensure compliance towards delivering desired outcomes

  • Engage the subject matter expertise across the HGB organization to make sure the product is being built for the unmet needs of customers and ensure the product features are validated with the users

  • Leads the operational readiness planning for the product roll out by collaborating across the Humana Military organization

30% Product Performance and Improvement

  • Define and drive the core product success metrics including adoption, utilization and user satisfaction

  • Identify opportunities for improvement by continually reviewing the performance of the product and scanning the ecosystem for benchmarking against similar products within or other industries

  • Partner with Operations, Medical Management, IT, Strategy, Third Party Vendors and Business development teams to manage the product life cycle needs

This role description in no way states or implies that the key accountabilities above are the only ones being performed by the individual(s) with this role description. The individual(s) may be called upon and required to follow other instructions or perform other duties and tasks requested by his or her supervisor, consistent with the purpose of the position, department and/or company objectives .

Required Qualifications

  • Minimum 6-8 years of experience in IT/Business with a significant portion related to Product Management or Development

  • Knowledge of Systems Development Life Cycle and Agile Development Methodologies

  • Ability to work well in an agile team development setting

  • Experience with Microsoft Office products and/or similar tools to include Azure DevOps

  • Strong oral and written communication skills

  • Established ability to successfully lead a cross-functional team and work well with other leaders/teams

  • Passionate about understanding customer problems

  • Proven ability to thrive in a dynamic, fast-changing environment; be nimble and adaptable, handle ambiguity

  • Prior experience in Product Management

  • Demonstrated experience problem solving and consultation within complex environments

  • Our Department of Defense Contract requires U.S. citizenship for this position

  • Successfully receive interim approval for government security clearance (eQIP - Electronic Questionnaire for Investigation Processing)

Work at Home/Remote Requirements

  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense

  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required

  • Satellite and Wireless Internet service is NOT allowed for this role.

  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

  • Experience working with outside vendors, managing those relationships and delivering tangible value

  • Bachelor's degree or Master's degree

  • Prior experience working in the healthcare industry

  • Experience in TRICARE or other federally regulated healthcare programs

Additional Information

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

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