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Embark Veterinary Senior Product Manager, Post-Activation Experience in Boston, Massachusetts

Who we are:

Join Embark on our mission to improve the life and longevity of dogs everywhere. Our canine DNA test — the highest-rated, most accurate on the market — enables us to make scientific advances in personalized pet care. Recently named one of the fastest-growing private companies in America by Inc. Magazine (https://www.inc.com/inc5000/2020) , Embark is the only canine genetics company using research-grade technology, which allows us to make new scientific discoveries.

Designed by world leaders in dog genetics in partnership with Cornell University, the Embark Dog DNA Test provides information on genetic health risks and breed make-up, allowing dog owners, breeders, and veterinarians to make personalized care plans based on a dog's unique genetic profile. Embark is also home to the world’s only canine DNA relative finder. No wonder The New York Times (https://www.nytimes.com/wirecutter/reviews/best-dog-dna-test/) recently called Embark’s Breed and Health Kit the best dog DNA test available!

Interested in joining our pack? We are looking for highly motivated and mission-driven employees who will join us as Embark leads the cutting edge of creativity and innovation in the fast-growing consumer genetics space.

About the role:

This role is designed for an experienced product person with a deep analytical background and a passion for helping end users understand complex genetic concepts, engagement testing & optimization, and building and optimizing engaging user flows. This is an exciting opportunity for someone who has an extensive background in full stack web development, voice of the customer, digital analytics, and digital customer experience measurement to apply their knowledge at a hyper-growth startup.

Successful candidates will have experience working in highly collaborative environments with Design, UX, Engineering, and Marketing. They will have an understanding of the competitive landscape and emerging trends, analyzing and building product roadmaps, designing iterative split tests, understanding customer pain points, and developing plans to drive customer engagement and lifetime value. They will have demonstrated experience building compelling and delightful consumer experiences.

The ideal candidate is data-driven, naturally curious, and has the ability to work collaboratively across functions. Experience in web development is required. Experience in digital health, biotech, health, and wellness, or pets and technology is a plus.

What you’ll do:

  • Work collaboratively across the organization, you create product vision, understand and identify business value and impact, develop use cases and capabilities, and translate into product requirements and user stories.

  • Drive the definition, development and deployment of best-in-class experiences and capabilities that substantially enhance the DNA breed and health results experience and support Embark’s strategic and financial objectives.

  • Partner with Product Design to create delightful, intuitive and educational customer experiences

  • Play a critical role in creating alignment between the development team and business stakeholders.

  • Define specific requirements, evaluate implementation options & clearly articulate acceptance criteria for the development team.

  • Establish and monitor success metrics for Embark’s results experience to enable data-driven prioritization and identify improvements.

  • Develop and deliver reporting on post-activation performance to internal stakeholders to prioritize updates and optimization based on results.

  • Work closely with the Product and marketing teams to make sure new product features and benefits are commercially optimized and communicated, champion organic growth initiatives, and support promotions.

  • Conduct product and competitive research to help shape long and short-term strategy while providing quick and clear value add to the business.

    This person will report to the Director of Product, Core Consumer Experiences.

    What experience we’re looking for:

  • 6-8 years of experience in digital consumer product development

  • 4+ years experience leading an agile product development team

  • This role will have exposure to senior leadership and requires excellent communication skills to evangelize product vision and to deliver insights and results to stakeholders.

  • Strong leadership, strategic thinking, and practical planning skills

  • Excellent communication skills and ability to partner with business and technical teams in addition to vendors

  • An ability to synthesize different data to identify and articulate opportunities

  • Familiarity with organic and referral sales growth methodologies

  • Flexible with regards to changing priorities & business needs

  • Ability to identify and drive user research to better understand the needs and priorities of embarkvet.com customers

  • Self-sufficient and action-oriented

  • Experience using JIRA and agile methodologies

  • Experience with web analytics required (GA360 preferred); experience with SQL a strong plus

  • Shopify and WordPress experience a strong plus

  • Self-starter excited about learning the genetics behind Embark's health and breed results so that we can present them in the best way for our users

    What we can offer:

    At Embark, we might be dog lovers, but we’re passionate about people too. We’re committed to building an inclusive culture where all employees can belong and flourish. Here are some of our benefits and perks:

  • A flexible vacation policy so you can take off the time you need when you need it

  • Paid maternal and paternal leave (plus paw-ternity leave for new pets)

  • Every other Friday off each summer

  • Dog-friendly office near South Station, Boston (when we get back to the office), with some flexibility (eg work from home at least 2 days a week, flexibility around child care needs, etc)

  • Perks tailored for dog lovers including subsidized pet insurance and dog-walking services

  • Startup perks with big-company benefits (401k match, a generous bonus structure, commuter benefits, top-of-the-line healthcare, HSA/FSA)

  • Competitive salaries and equity participation — every employee gets stock options

  • Fully-stocked office snack bar and regular office events

  • New iMacs and MacBook Pros, or laptops running Linux

  • Continuing education, including attending conferences and company-provided resources to help with individual growth and development

    Embark is an equal opportunity workplace and values diversity at our company. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, citizenship status, sexual orientation, age, disability status, marital status, gender identity or expression, veteran status, or any other characteristics protected by federal, state or local laws. See also EEO is the Law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) .

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