Bank of America Senior Product Manager Merchant Services in Boston, Massachusetts
Develops and manages highly complex products in GCSBB. Ensures that product management effort is integrated with sales, marketing, operations, implementation and customer service. Responsibilities include conducting market research and competitor analyses, determining product pricing, developing short- and long-term strategies/outlooks for assigned product(s), and designing and tailoring products to meet customers' needs. Competencies required include demonstrated strategic planning/product management skills, strong analytical skills with breadth of view, negotiation skills, and 7 to 10 years of related experience.
Help drive Bank of America Merchant Services revenue growth through segment specific strategies and programs.
Supports Product Management Executive in managing the day to day business between BANA and Bank of America Merchant Services specifically for Business Banking, Commercial and Large Corporate segments
Responsible for identifying potential solutions and tactics to drive pipeline and revenue growth in partnership with the Bank of America Merchant Services sales teams and/or sales management
Engagement with key stakeholders through management routines and executive level reporting
Develop sales and marketing tactics and/or communications to advance the merchant business with bank clients; includes GTS One, Flagscape in conjunction with Bank of America Merchant Services partners and appropriate bank support partners (Marketing, Communications)
Through proactive communication, being an industry expert and advocating for the client, bank team or BAMS team depending on the situation. They will also be able to navigate BAMS and the bank to assist in swift issue resolution.
Assist with the development of a 3 year, segment based revenue plan and report progress against goals
Facilitate problem resolution and client issues by managing and navigating internally and at Bank of America Merchant Services
Pipeline and revenue reporting (Navigator) research and problem resolution
Merchant Acquiring Industry or Payments Industry experiences
Business Banking, Commercial or Large Corporate client segment banking or treasury experience
Sales experience or sales team support experience - minimum 2 years
Fundamental understanding of finance/financial performance reporting
Ability to communicate effectively with executives; solid executive presence
Strong written and oral communication skills
Analytical problem solver and the ability to work as an individual as well as a member of a team
Ability to develop rapport easily with executives, peers and partners
Effective time management and prioritizing skills
Proactive; Self starter
Ability to adapt well to change or changing priorities based on the needs of the business
Effective organizational skills - ability to manage multiple projects
Strong proficiency with Outlook, Word, Excel and PowerPoint
Treasury product knowledge, prior sales or sales support experience a significant plus
College Degree (Bachelor’s or higher preferred, Business Core preferred)
Posting Date : 01/19/2019
Atlanta, GA, Atlanta Plaza, 600 Peachtree St NE,
Boston, MA, 100 FEDERAL ST (MA5100),
Charlotte, NC, ONE BANK OF AMERICA CENTER, 150 N COLLEGE ST,
- United States
Travel : Yes, 25% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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