Bank of America Senior Product Manager Merchant Services in Boston, Massachusetts

Job Description:

Develops and manages highly complex products in GCSBB. Ensures that product management effort is integrated with sales, marketing, operations, implementation and customer service. Responsibilities include conducting market research and competitor analyses, determining product pricing, developing short- and long-term strategies/outlooks for assigned product(s), and designing and tailoring products to meet customers' needs. Competencies required include demonstrated strategic planning/product management skills, strong analytical skills with breadth of view, negotiation skills, and 7 to 10 years of related experience.

Job Description:

Help drive Bank of America Merchant Services revenue growth through segment specific strategies and programs.

  • Supports Product Management Executive in managing the day to day business between BANA and Bank of America Merchant Services specifically for Business Banking, Commercial and Large Corporate segments

  • Responsible for identifying potential solutions and tactics to drive pipeline and revenue growth in partnership with the Bank of America Merchant Services sales teams and/or sales management

  • Engagement with key stakeholders through management routines and executive level reporting

  • Develop sales and marketing tactics and/or communications to advance the merchant business with bank clients; includes GTS One, Flagscape in conjunction with Bank of America Merchant Services partners and appropriate bank support partners (Marketing, Communications)

  • Through proactive communication, being an industry expert and advocating for the client, bank team or BAMS team depending on the situation. They will also be able to navigate BAMS and the bank to assist in swift issue resolution.

  • Assist with the development of a 3 year, segment based revenue plan and report progress against goals

  • Facilitate problem resolution and client issues by managing and navigating internally and at Bank of America Merchant Services

  • Pipeline and revenue reporting (Navigator) research and problem resolution

Required Skills:

  • Merchant Acquiring Industry or Payments Industry experiences

  • Business Banking, Commercial or Large Corporate client segment banking or treasury experience

  • Sales experience or sales team support experience - minimum 2 years

  • Fundamental understanding of finance/financial performance reporting

  • Ability to communicate effectively with executives; solid executive presence

  • Strong written and oral communication skills

  • Analytical problem solver and the ability to work as an individual as well as a member of a team

  • Ability to develop rapport easily with executives, peers and partners

  • Effective time management and prioritizing skills

  • Proactive; Self starter

  • Ability to adapt well to change or changing priorities based on the needs of the business

  • Effective organizational skills - ability to manage multiple projects

  • Strong proficiency with Outlook, Word, Excel and PowerPoint

Desired Skills

  • Treasury product knowledge, prior sales or sales support experience a significant plus

  • College Degree (Bachelor’s or higher preferred, Business Core preferred)

Posting Date : 01/19/2019

Location :

Atlanta, GA, Atlanta Plaza, 600 Peachtree St NE,

Boston, MA, 100 FEDERAL ST (MA5100),


  • United States

Travel : Yes, 25% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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